Privacy Policy

Effective Date: [Website Launch Date]

At S2F SIGNATURE, the flagship premium tea brand of SHUMAILA TEA, we recognise that your privacy is fundamental to the trust you place in our brand. Protecting your personal information is one of our highest priorities, and we are committed to handling it with transparency, integrity, and the highest standards of professionalism.

This Privacy Policy explains how we collect, use, store, disclose, protect, and otherwise process your personal information when you visit or use www.s2fsignature.com⁠� (the "Website"), purchase our products, create an account, subscribe to our communications, or interact with us through any of our online services.

Our commitment extends beyond delivering exceptional teas. We are equally committed to safeguarding the information you entrust to us and ensuring that your privacy is respected at every stage of your experience with S2F SIGNATURE.

By accessing or using our Website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, we respectfully request that you discontinue the use of our Website and services.

Effective Date

Effective Date: [Website Launch Date]

This Privacy Policy shall become effective on the official launch date of www.s2fsignature.com⁠� and shall remain in force until amended, updated, or replaced by SHUMAILA TEA. Any future revisions to this Privacy Policy will become effective from the date specified under the updated Effective Date, unless otherwise stated.

Introduction

Welcome to S2F SIGNATURE, the flagship premium tea brand of SHUMAILA TEA.

At S2F SIGNATURE, we believe that trust is built not only through the quality of our teas, but also through the way we respect and protect the personal information entrusted to us by our customers. Your privacy is important to us, and we are committed to handling your information with transparency, integrity, and the highest standards of professionalism.

This Privacy Policy explains how we collect, use, store, protect, disclose, and otherwise process your personal information when you visit www.s2fsignature.com⁠� (the "Website"), purchase our products, create an account, subscribe to our communications, or otherwise interact with our services.

We are committed to maintaining responsible privacy practices and processing your information in accordance with applicable laws, recognised industry standards, and the principles set out in this Privacy Policy. By using our Website or any of our services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

Who We Are

S2F SIGNATURE is the flagship premium tea brand of SHUMAILA TEA, dedicated to offering carefully selected Indian teas that reflect authenticity, consistency, and uncompromising quality. Our collection is thoughtfully curated to provide customers with a refined tea experience through premium single-origin teas and selected signature blends.

This Privacy Policy applies to the official website, www.s2fsignature.com⁠� (the "Website"), which is owned and operated by SHUMAILA TEA. Throughout this Privacy Policy, the terms "S2F SIGNATURE," "SHUMAILA TEA," "Company," "we," "us," and "our" refer to SHUMAILA TEA and its flagship brand, S2F SIGNATURE.

Registered Business Address:

SHUMAILA TEA
23, Harinbari Lane, 2nd Floor,
Kolkata – 700073, West Bengal, bharat.

For any questions regarding this Privacy Policy or the manner in which your personal information is processed, you may contact us using the contact details provided in the Contact Information section of this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy governs the collection, use, storage, disclosure, protection, and other processing of personal information obtained through www.s2fsignature.com⁠� (the "Website") and all related services provided by SHUMAILA TEA under its flagship premium tea brand, S2F SIGNATURE.

This Privacy Policy applies to information collected when you:

  • Visit or browse our Website.
  • Create or manage a customer account.
  • Purchase or attempt to purchase our products.
  • Contact our Customer Support team.
  • Subscribe to newsletters, promotional communications, or marketing updates.
  • Participate in surveys, promotional campaigns, or other activities offered through our Website.
  • Communicate with us through email, telephone, WhatsApp, social media platforms, or any other authorised communication channels.
  • Otherwise interact with our Website, products, or services.

This Privacy Policy applies solely to information collected through our official online services and authorised communication channels. It does not apply to information collected by third-party websites, platforms, applications, or services that are not owned, operated, or controlled by SHUMAILA TEA, even if such websites or services are accessible through links provided on our Website.

By accessing or using our Website, you acknowledge that this Privacy Policy governs your use of our online services and the manner in which your personal information is processed by SHUMAILA TEA.

Our Commitment to Privacy

At S2F SIGNATURE, privacy is more than a legal obligation—it is an essential part of the trust our customers place in our brand. We recognise that every piece of personal information shared with us deserves to be handled responsibly, securely, and with the utmost respect.

We are committed to collecting and processing personal information only where it is necessary for legitimate business purposes, including providing our products and services, fulfilling customer orders, enhancing your shopping experience, responding to enquiries, complying with applicable legal obligations, and continually improving our Website and customer experience.

We maintain appropriate administrative, technical, and organisational safeguards designed to protect your personal information against unauthorised access, disclosure, alteration, misuse, or destruction. While no method of electronic transmission or storage can be guaranteed to be completely secure, we continually review and strengthen our security practices in accordance with recognised industry standards.

Transparency, integrity, accountability, and respect for customer privacy guide every decision we make regarding the collection and use of personal information. We are committed to processing your information fairly, lawfully, and responsibly, while maintaining the confidence you place in S2F SIGNATURE and SHUMAILA TEA.

Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set forth below, unless the context requires otherwise:

"Company," "we," "us," or "our" refers to SHUMAILA TEA, the owner and operator of www.s2fsignature.com⁠� and the proprietor of the premium tea brand S2F SIGNATURE.

"S2F SIGNATURE" refers to the flagship premium tea brand of SHUMAILA TEA, under which products and related services are offered through the Website.

"Website" refers to the official website located at www.s2fsignature.com⁠�, including all associated webpages, features, content, applications, and services made available through the domain.

"User," "you," or "your" refers to any individual who visits, browses, accesses, registers on, purchases from, or otherwise interacts with the Website or our services.

"Personal Information" means any information that identifies, relates to, describes, or can reasonably be associated with an identifiable individual, including but not limited to name, postal address, email address, telephone number, billing information, shipping information, account details, and any other information voluntarily provided by you.

"Processing" means any operation or set of operations performed on Personal Information, including its collection, recording, organisation, storage, use, analysis, modification, sharing, disclosure, transfer, protection, retention, or deletion.

"Services" means all products, features, functionalities, customer support, communications, and other services offered by SHUMAILA TEA under the S2F SIGNATURE brand through the Website.

"Third-Party Service Provider" means any external organisation, platform, or service provider engaged by us to support the operation of our business or Website, including but not limited to payment processors, shipping and logistics providers, website hosting services, analytics providers, marketing platforms, customer support services, and other authorised business partners.

"Cookies" means small text files and similar technologies that are stored on your device to enable website functionality, improve performance, analyse website usage, remember user preferences, and enhance your overall browsing experience.

"Applicable Laws" means all laws, rules, regulations, and legal requirements governing the collection, processing, storage, protection, and disclosure of personal information, as applicable to SHUMAILA TEA and the operation of www.s2fsignature.com⁠�.

Personal Information

To provide our products and services efficiently, we may collect certain personal information that you voluntarily provide when you interact with www.s2fsignature.com⁠� (the "Website"). This information is collected only where necessary for legitimate business purposes, including order processing, customer support, account management, and compliance with applicable legal obligations.

Depending on your interaction with our Website, the personal information we may collect includes, but is not limited to:

  • Full Name
  • Billing Address
  • Shipping Address
  • Email Address
  • Mobile or Telephone Number
  • Account Login Credentials (where applicable)
  • Order and Purchase History
  • Customer Preferences and Communication Records
  • Information submitted through contact forms, enquiries, customer support requests, or other voluntary communications

You are responsible for ensuring that the personal information you provide is accurate, complete, and up to date. If any of your information changes, you may update it through your customer account (where available) or by contacting our Customer Support team.

We collect only the information that is reasonably necessary to provide our services, fulfil customer orders, improve your shopping experience, and meet our legal and operational responsibilities. We do not knowingly collect unnecessary personal information.

Account Information

To enhance your shopping experience and facilitate efficient access to our services, you may choose to create a customer account on www.s2fsignature.com⁠� (the "Website"), where such functionality is available.

When you create or maintain an account, we may collect and maintain information including, but not limited to:

  • Full Name
  • Email Address
  • Mobile or Telephone Number
  • Account Login Credentials, including your password (stored in an encrypted or otherwise protected form, where applicable)
  • Saved Billing and Shipping Addresses
  • Order History
  • Wishlist, Saved Preferences, or Shopping Cart Information (where available)
  • Account Communication Preferences

Your account enables you to manage your personal information, review previous orders, track current purchases, save preferences, and access other account-related features available on the Website.

You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account. If you believe that your account has been accessed without your authorisation or that your login credentials have been compromised, you should notify us promptly so that appropriate measures can be taken.

We implement reasonable administrative, technical, and organisational safeguards to protect account information. However, you are encouraged to use a strong password and to keep your account credentials confidential at all times.

Order Information

When you place an order, attempt to place an order, or otherwise transact through www.s2fsignature.com⁠� (the "Website"), we collect certain information necessary to process, fulfil, and manage your purchase, provide customer support, and comply with applicable legal and regulatory requirements.

The Order Information we may collect includes, but is not limited to:

  • Order Number and Transaction Reference
  • Products Purchased
  • Quantity and Product Variants
  • Order Value
  • Billing Information
  • Shipping Information
  • Delivery Instructions (where provided)
  • Order Status and Fulfilment Details
  • Shipping and Tracking Information
  • Invoice and Tax Information (where applicable)
  • Records of Order-Related Communications and Customer Support Requests

We use this information to process and fulfil your orders, coordinate shipping and delivery, provide order confirmations and updates, respond to customer enquiries, manage returns or refunds (where applicable), maintain accurate business records, prevent fraudulent transactions, and comply with applicable legal, taxation, and regulatory obligations.

Order Information may be securely shared with authorised third-party service providers, including payment processors, logistics partners, courier service providers, and other business partners, solely to the extent necessary to complete your order and provide the requested services. Such service providers are expected to process your information in accordance with their applicable privacy and security obligations.

We retain Order Information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or as required under applicable laws and regulatory requirements.

Payment Information

When you make a purchase through www.s2fsignature.com⁠� (the "Website"), certain payment-related information is required to securely process your transaction. We are committed to ensuring that all payments are handled through trusted and secure payment service providers that employ recognised security standards and encryption technologies.

Depending on the payment method you choose, payment-related information may include:

  • Payment Method Selected (such as UPI, Credit Card, Debit Card, Net Banking, Digital Wallet, or Cash on Delivery)
  • Transaction Reference Number
  • Payment Status
  • Payment Confirmation Details
  • Billing Information associated with your order

For your security, S2F SIGNATURE and SHUMAILA TEA do not store or have direct access to your complete credit card, debit card, UPI PIN, CVV, banking passwords, or other highly sensitive financial credentials. Such information is processed directly by our authorised third-party payment service providers through secure payment gateways in accordance with their respective privacy policies, security standards, and applicable legal requirements.

Payment information is collected and processed solely for legitimate purposes, including:

  • Processing and authorising payments.
  • Confirming successful transactions.
  • Preventing fraudulent or unauthorised activities.
  • Managing refunds, cancellations, or payment disputes, where applicable.
  • Complying with applicable financial, taxation, and regulatory obligations.

By completing a transaction through our Website, you acknowledge and agree that your payment information may be processed by authorised third-party payment service providers solely for the purpose of securely completing your transaction.

We encourage you to review the privacy policies and terms of the respective payment service providers before completing any payment, as their handling of payment information is governed by their own policies and applicable legal obligations.

Device & Technical Information

When you access or interact with www.s2fsignature.com⁠� (the "Website"), certain technical and device-related information may be collected automatically to help us operate the Website efficiently, maintain its security, improve performance, and enhance your overall browsing experience.

Depending on your interaction with the Website, we may collect information including, but not limited to:

  • Internet Protocol (IP) Address
  • Browser Type and Version
  • Device Type and Device Identifiers
  • Operating System
  • Language and Regional Preferences
  • Date and Time of Access
  • Pages Visited and Navigation Activity
  • Referring Website or Source
  • Clickstream and Website Interaction Data
  • Approximate Geographic Location (derived from your IP address, where applicable)
  • Diagnostic, Performance, and Error Information

This information is generally collected automatically through your browser, device, cookies, and similar technologies. In most cases, it does not directly identify you as an individual. However, where such information is capable of identifying you, it will be treated as Personal Information and protected in accordance with this Privacy Policy.

We use Device and Technical Information for legitimate business purposes, including:

  • Operating and maintaining the Website.
  • Improving website functionality, speed, and performance.
  • Enhancing user experience and accessibility.
  • Analysing website traffic and customer interactions.
  • Detecting, preventing, and investigating fraudulent, malicious, or unauthorised activities.
  • Troubleshooting technical issues and maintaining the security and integrity of our systems.
  • Complying with applicable legal, regulatory, and security requirements.

Where applicable, Device and Technical Information may be collected, processed, or analysed by authorised third-party service providers acting on our behalf, including website hosting providers, analytics platforms, security service providers, and other trusted technology partners, solely for the purposes described in this Privacy Policy.

Cookies & Tracking Technologies

To enhance the functionality, security, and overall performance of www.s2fsignature.com⁠� (the "Website"), we use cookies and similar tracking technologies. These technologies help us provide a seamless browsing experience, remember your preferences, analyse website performance, improve our services, and deliver a more personalised customer experience.

Cookies are small text files that are placed on your device when you visit our Website. They enable certain features to function properly and help us understand how visitors interact with our Website.

The cookies and similar technologies we may use include, but are not limited to:

  • Essential Cookies – Required for the operation, functionality, and security of the Website, including user authentication, shopping cart functionality, and checkout processes.
  • Performance & Analytics Cookies – Used to analyse website traffic, measure performance, identify technical issues, and improve the overall user experience.
  • Functional Cookies – Used to remember your preferences, such as language, region, or other settings, to provide a more personalised browsing experience.
  • Marketing & Advertising Cookies – May be used to measure the effectiveness of marketing campaigns, understand customer interests, and deliver relevant advertisements through authorised advertising partners, where applicable.

We may also use trusted third-party technologies and services, including those provided by Shopify, analytics providers, advertising platforms, and other authorised service providers, to support website functionality, performance analysis, marketing, and customer experience. These third parties may place or access cookies and similar technologies in accordance with their respective privacy policies.

Most web browsers allow you to manage, restrict, or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality, performance, or availability of specific features of our Website, including the shopping cart, checkout process, account access, and personalised preferences.

By continuing to use www.s2fsignature.com⁠�, you acknowledge and agree to our use of cookies and similar tracking technologies as described in this Privacy Policy, unless you choose to disable or manage such technologies through your browser or device settings where available.

Communications

When you communicate with S2F SIGNATURE through www.s2fsignature.com⁠� (the "Website") or any of our authorised communication channels, we may collect and maintain information relating to those communications in order to provide efficient customer support, respond to enquiries, improve our services, and maintain accurate business records.

The communication information we may collect includes, but is not limited to:

  • Customer enquiries and requests.
  • Messages submitted through our Contact Form.
  • Email correspondence.
  • Telephone conversations and call records, where permitted by applicable law.
  • WhatsApp communications.
  • Live Chat communications (where available).
  • Responses to customer surveys, feedback, reviews, or testimonials voluntarily provided by you.
  • Records relating to complaints, service requests, warranty claims (where applicable), returns, refunds, or dispute resolution.
  • Communication preferences, including your choices regarding promotional emails, newsletters, and marketing communications.

We use this information to:

  • Respond to your enquiries and provide customer support.
  • Process and resolve complaints, service requests, returns, refunds, or other customer-related matters.
  • Improve the quality, efficiency, and responsiveness of our customer service.
  • Maintain accurate records of customer interactions.
  • Send important service-related communications, including order confirmations, shipping updates, account notifications, security alerts, and other administrative information.
  • Send promotional communications, newsletters, product announcements, and special offers where you have chosen to receive such communications or where otherwise permitted under applicable law.

We retain communication records only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, resolve disputes, maintain appropriate business records, comply with applicable legal obligations, and protect the legitimate interests of SHUMAILA TEA and its customers.

Where appropriate, communication information may be securely processed by authorised third-party service providers acting on our behalf, including customer support platforms, email service providers, messaging services, and other trusted business partners, solely for the purposes described in this Privacy Policy and subject to appropriate confidentiality and security obligations.

Information You Voluntarily Provide

In addition to the information collected automatically or as part of your orders and account, you may voluntarily choose to provide us with additional information when interacting with www.s2fsignature.com⁠� (the "Website") or communicating with S2F SIGNATURE and SHUMAILA TEA.

The information you voluntarily provide may include, but is not limited to:

  • Product enquiries and requests for information.
  • Feedback, suggestions, comments, or testimonials.
  • Product reviews and ratings.
  • Responses to surveys, questionnaires, or promotional campaigns.
  • Information submitted through contact forms or customer support requests.
  • Details shared during telephone calls, email correspondence, WhatsApp conversations, or other authorised communication channels.
  • Information provided when participating in contests, giveaways, promotional events, or similar activities (where applicable).
  • Any other information that you voluntarily choose to share with us.

You are under no obligation to provide additional information beyond what is reasonably necessary to use our Website or purchase our products. However, choosing not to provide certain information may limit our ability to respond to your enquiries, provide personalised assistance, offer specific services, or improve your overall customer experience.

Any information voluntarily provided by you will be processed only for the purpose for which it was submitted, or for other legitimate purposes that are compatible with your original interaction, unless otherwise required or permitted by applicable law.

We encourage you not to submit confidential, sensitive, or unnecessary personal information unless specifically requested or required for the provision of our products or services. Any information voluntarily shared with us will be handled in accordance with this Privacy Policy and our applicable privacy and security practices.

Order Processing

We use your personal information primarily to process and fulfil the orders you place through www.s2fsignature.com⁠� (the "Website"). The information collected enables us to provide a secure, efficient, and reliable shopping experience while ensuring that your orders are handled accurately and professionally.

Your information may be used for the following order-related purposes:

  • Receiving and processing your order requests.
  • Verifying customer and order details where necessary.
  • Confirming product availability and managing inventory.
  • Processing payments through authorised payment service providers.
  • Preparing, packaging, and dispatching your orders.
  • Coordinating with authorised shipping and logistics partners for delivery.
  • Providing order confirmations, invoices, shipping notifications, and delivery updates.
  • Responding to enquiries relating to your orders.
  • Processing cancellations, returns, replacements, or refunds, where applicable.
  • Maintaining accurate transaction and business records.
  • Detecting and preventing fraudulent, suspicious, or unauthorised transactions.
  • Complying with applicable legal, taxation, accounting, and regulatory obligations.

To fulfil your order efficiently, we may share the necessary information with trusted third-party service providers, including payment processors, courier and logistics partners, technology service providers, and other authorised business partners. Such information is shared only to the extent reasonably necessary for providing the requested services and is processed in accordance with applicable legal requirements and appropriate confidentiality obligations.

We process your order-related information solely for legitimate business purposes and are committed to handling it with the highest standards of security, confidentiality, and professionalism throughout the order fulfilment process.

Customer Support

We use your personal information to provide timely, professional, and effective customer support throughout your experience with S2F SIGNATURE. Whether you contact us before placing an order or require assistance after your purchase, we may use the information you provide to respond to your enquiries and resolve your requests efficiently.

Your information may be used for customer support purposes including, but not limited to:

  • Responding to product-related enquiries and requests for information.
  • Assisting with order status, delivery updates, and order-related concerns.
  • Resolving complaints, service requests, and customer feedback.
  • Processing cancellation, replacement, return, or refund requests, where applicable.
  • Verifying customer identity where reasonably necessary to protect your account and personal information.
  • Providing technical or website-related assistance.
  • Maintaining records of customer interactions to ensure consistent and efficient service.
  • Improving the quality, accuracy, and responsiveness of our customer support.

Customer support may be provided through various authorised communication channels, including email, telephone, WhatsApp, the Contact Form available on our Website, or other official communication platforms designated by SHUMAILA TEA.

To assist you effectively, we may retain records of customer communications for a reasonable period, as necessary to fulfil the purposes described in this Privacy Policy, improve our services, resolve disputes, protect our legitimate business interests, and comply with applicable legal or regulatory requirements.

We are committed to ensuring that all customer support interactions are handled with professionalism, confidentiality, and respect for your privacy, while using your information only for legitimate business purposes and in accordance with this Privacy Policy.

Shipping & Delivery

We use your personal information to facilitate the efficient processing, shipment, and delivery of the products you purchase through www.s2fsignature.com⁠� (the "Website"). This enables us to ensure that your orders are delivered accurately, securely, and within the expected timeframe, wherever reasonably possible.

Your information may be used for shipping and delivery purposes including, but not limited to:

  • Confirming the shipping details provided by you.
  • Preparing and dispatching your order.
  • Coordinating with authorised courier and logistics partners for the collection, transportation, and delivery of your order.
  • Providing shipment confirmations, tracking information, and delivery status updates.
  • Contacting you, where necessary, regarding delivery-related matters.
  • Managing delivery exceptions, failed delivery attempts, returned shipments, or other logistics-related issues.
  • Processing delivery-related enquiries, claims, or service requests.
  • Maintaining accurate shipping and delivery records for operational, customer service, accounting, and legal purposes.

To complete the delivery of your order, we may share the necessary information, including your name, shipping address, contact number, and other relevant delivery details, with our authorised shipping and logistics service providers. Such information is disclosed only to the extent reasonably necessary for the fulfilment of your order and is processed in accordance with applicable legal requirements and appropriate confidentiality obligations.

We make reasonable efforts to ensure the timely and secure delivery of all orders. However, delivery schedules may occasionally be affected by circumstances beyond our reasonable control, including courier delays, adverse weather conditions, natural disasters, public holidays, government restrictions, operational disruptions, or other unforeseen events.

Your shipping information is used solely for legitimate business purposes related to order fulfilment, customer service, legal compliance, and the continuous improvement of our delivery operations, and is handled in accordance with this Privacy Policy.

Payment Processing

We use your personal information to facilitate the secure, efficient, and accurate processing of payments made through www.s2fsignature.com⁠� (the "Website"). All payment transactions are processed through authorised and trusted payment service providers that implement recognised security standards designed to protect your financial information.

Your information may be used for payment processing purposes including, but not limited to:

  • Processing and authorising payments for purchases made through the Website.
  • Verifying payment details and confirming successful transactions.
  • Generating payment confirmations, invoices, and transaction records.
  • Processing refunds, cancellations, or payment adjustments, where applicable.
  • Detecting, preventing, and investigating fraudulent, suspicious, or unauthorised payment activities.
  • Complying with applicable financial, taxation, accounting, anti-fraud, and regulatory requirements.
  • Maintaining accurate payment and financial records for legitimate business purposes.

To complete your transactions, we may share the necessary payment-related information with authorised third-party payment service providers, banks, financial institutions, payment gateways, and other authorised service providers solely to the extent required to process, verify, secure, and complete your payment.

For your security, S2F SIGNATURE and SHUMAILA TEA do not store or have direct access to your complete payment card details, CVV, UPI PIN, internet banking passwords, or other highly sensitive financial credentials. Such information is processed directly by our authorised payment service providers in accordance with their respective privacy policies, security standards, and applicable legal requirements.

We are committed to ensuring that payment-related information is processed only for legitimate business purposes and handled with appropriate administrative, technical, and organisational safeguards to help protect the confidentiality, integrity, and security of your transactions.

Marketing Communications

With your consent, or where otherwise permitted under applicable law, we may use your personal information to keep you informed about S2F SIGNATURE, our products, services, offers, and other updates that we believe may be of interest to you.

Marketing communications may include, but are not limited to:

  • Product launches and new arrivals.
  • Promotional offers, discounts, and seasonal campaigns.
  • Newsletters and brand updates.
  • Exclusive customer benefits and loyalty initiatives.
  • Educational content, tea-related insights, and product recommendations.
  • Announcements regarding events, contests, or promotional activities, where applicable.

We may communicate with you through authorised channels including:

  • Email
  • SMS
  • WhatsApp
  • Telephone (where appropriate)
  • Website notifications and other digital communication platforms

We will send promotional communications only where you have chosen to receive them or where such communications are otherwise permitted under applicable law.

You may withdraw your consent or opt out of receiving marketing communications at any time by:

  • Clicking the "Unsubscribe" link included in our marketing emails, where available.
  • Contacting our Customer Support team.
  • Updating your communication preferences through your customer account, where such functionality is available.

Please note that even if you choose to opt out of promotional communications, we may still send you important non-promotional communications relating to your orders, payments, deliveries, account security, customer support, legal notices, or other essential administrative matters necessary for the operation of our services.

We are committed to ensuring that all marketing communications are relevant, respectful, and conducted responsibly while protecting your privacy and complying with applicable legal and regulatory requirements.

Fraud Prevention & Security

Protecting our customers, our Website, and our business from fraudulent, unlawful, and unauthorised activities is an important part of our commitment to maintaining a secure and trustworthy shopping experience. We may use your personal information to identify, prevent, investigate, and respond to activities that may pose a risk to our customers, our operations, or the integrity of www.s2fsignature.com⁠� (the "Website").

Your information may be used for fraud prevention and security purposes including, but not limited to:

  • Verifying customer identity where reasonably necessary.
  • Detecting and preventing fraudulent, suspicious, deceptive, or unauthorised transactions.
  • Identifying unusual account or purchasing activity.
  • Protecting customer accounts from unauthorised access or misuse.
  • Monitoring the security, availability, and integrity of our Website and related systems.
  • Investigating suspected violations of this Privacy Policy, our Terms & Conditions, or applicable laws.
  • Preventing cyber threats, malicious software, phishing attempts, and other security-related risks.
  • Maintaining internal records for security monitoring, risk management, auditing, and incident response.
  • Complying with applicable legal, regulatory, law enforcement, or judicial requirements relating to fraud prevention and security.

Where necessary, we may share relevant information with authorised payment service providers, financial institutions, technology service providers, logistics partners, legal advisers, insurance providers, regulatory authorities, or law enforcement agencies, but only to the extent reasonably required for fraud prevention, security investigations, legal compliance, or the protection of our legitimate business interests.

We continuously review and implement appropriate administrative, technical, and organisational security measures designed to safeguard personal information against unauthorised access, disclosure, alteration, misuse, loss, or destruction. While we strive to maintain a secure environment, no electronic system, network, or method of data transmission can be guaranteed to be completely secure. Accordingly, we encourage all users to take appropriate precautions to protect their own accounts, passwords, and devices.

Legal Compliance

We may use and process your personal information where necessary to comply with applicable laws, regulations, legal processes, governmental requests, and other lawful obligations. Such processing is undertaken only to the extent reasonably required to fulfil our legal responsibilities, protect our legitimate interests, and ensure the lawful operation of www.s2fsignature.com⁠� (the "Website").

Your personal information may be used or disclosed for legal compliance purposes including, but not limited to:

  • Complying with applicable laws, regulations, rules, and statutory obligations.
  • Meeting accounting, taxation, auditing, and financial reporting requirements.
  • Verifying customer identity where required under applicable law.
  • Responding to lawful requests, court orders, warrants, subpoenas, or other legally authorised processes issued by competent authorities.
  • Cooperating with government agencies, regulatory authorities, law enforcement agencies, or judicial bodies where legally required.
  • Establishing, exercising, protecting, or defending our legal rights, property, business interests, customers, employees, or other stakeholders.
  • Investigating suspected violations of applicable laws, this Privacy Policy, or our Terms & Conditions.
  • Preventing or addressing fraud, financial crime, cybercrime, money laundering, or other unlawful activities where permitted or required by law.
  • Complying with record retention, reporting, and regulatory obligations applicable to our business operations.

We will disclose personal information only where we believe such disclosure is necessary, appropriate, or legally required. Whenever reasonably possible, we seek to ensure that any disclosure is limited to the minimum information necessary to satisfy the applicable legal or regulatory requirement.

Nothing in this Privacy Policy shall limit our right to use or disclose personal information where such use or disclosure is required or permitted under applicable law, or is reasonably necessary to protect the rights, safety, property, or legitimate interests of SHUMAILA TEA, S2F SIGNATURE, our customers, business partners, or the public.

Third-Party Service Providers

To operate our business efficiently and provide a secure, reliable, and seamless customer experience, SHUMAILA TEA may engage carefully selected and trusted third-party service providers to perform certain services on our behalf. Where necessary, we may share limited personal information with such service providers solely for the purposes described in this Privacy Policy.

Our authorised third-party service providers may include, but are not limited to:

  • Website hosting and e-commerce platform providers (including Shopify).
  • Payment gateways, payment processors, banks, and financial institutions.
  • Courier, shipping, logistics, and fulfilment service providers.
  • Email, SMS, WhatsApp, and other communication service providers.
  • Customer support and helpdesk service providers.
  • Website analytics, performance monitoring, and reporting service providers.
  • Marketing, advertising, and customer engagement platforms.
  • Information technology, cloud storage, cybersecurity, and infrastructure service providers.
  • Professional advisers, including legal, accounting, auditing, tax, and compliance consultants.
  • Government authorities, regulatory bodies, law enforcement agencies, or other entities where disclosure is required or permitted by applicable law.

We share personal information with these service providers only to the extent reasonably necessary for them to perform the specific services requested by us. They are not authorised to use, disclose, or process your personal information for their own independent marketing or commercial purposes, except where permitted or required by applicable law.

We take reasonable steps to ensure that our authorised third-party service providers maintain appropriate standards of confidentiality, privacy, and security when handling personal information on our behalf. However, where you access or interact directly with a third-party website, application, payment gateway, or service through links or integrations available on our Website, your information may also be governed by the privacy policy and terms of that respective third party. We encourage you to review their privacy practices before providing any personal information.

Our engagement of third-party service providers is intended solely to support the efficient operation of our Website, fulfil customer orders, enhance our services, maintain business operations, comply with legal obligations, and deliver the high standard of customer experience associated with S2F SIGNATURE.

Data Security

Protecting your personal information is a fundamental responsibility of SHUMAILA TEA. We are committed to implementing and maintaining appropriate administrative, technical, physical, and organisational safeguards designed to protect the confidentiality, integrity, and availability of the personal information entrusted to us.

We take reasonable measures to help protect your personal information against unauthorised access, disclosure, alteration, misuse, loss, theft, destruction, or other unlawful or accidental processing.

Our security practices may include, but are not limited to:

  • Secure website infrastructure and encrypted data transmission where appropriate.
  • Access controls to restrict personal information to authorised personnel only.
  • Authentication and account protection measures.
  • Security monitoring and threat detection systems.
  • Regular maintenance, security updates, and system improvements.
  • Internal policies and procedures governing the secure handling of personal information.
  • Confidentiality obligations for employees, contractors, and authorised service providers who may access personal information as part of their responsibilities.
  • Reasonable measures to prevent unauthorised, fraudulent, or malicious activities affecting our Website or customer information.

While we continuously strive to maintain a secure environment, no method of electronic transmission over the Internet, cloud-based storage, or electronic security system can be guaranteed to be completely secure or entirely free from risk. Accordingly, although we implement appropriate safeguards in accordance with recognised industry practices, we cannot guarantee the absolute security of any information transmitted to or stored through our Website.

We also encourage you to take appropriate precautions to help protect your personal information, including:

  • Keeping your account credentials confidential.
  • Using strong and unique passwords.
  • Avoiding sharing login credentials with others.
  • Logging out of your account after using shared or public devices.
  • Promptly notifying us if you believe your account or personal information has been compromised or accessed without your authorisation.

In the event that we become aware of a security incident affecting personal information, we will take appropriate steps to investigate, contain, and respond to the incident in accordance with applicable legal obligations and our internal security procedures.

Protecting customer trust is central to our business, and we remain committed to continually reviewing and strengthening our security practices to support the safe and responsible handling of personal information.

Data Retention

We retain your personal information only for as long as it is reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our products and services, maintain our business operations, comply with applicable legal, accounting, taxation, and regulatory obligations, resolve disputes, enforce our legal rights, and protect the legitimate interests of SHUMAILA TEA and S2F SIGNATURE.

The period for which we retain personal information depends on the nature of the information collected, the purpose for which it is processed, applicable legal requirements, and our legitimate business needs.

Personal information may be retained for purposes including, but not limited to:

  • Processing and fulfilling customer orders.
  • Maintaining customer accounts and purchase history.
  • Providing customer support and responding to enquiries.
  • Processing payments, refunds, cancellations, and returns, where applicable.
  • Maintaining accounting, taxation, financial, and audit records.
  • Complying with applicable legal, regulatory, and statutory obligations.
  • Preventing fraud, resolving disputes, and protecting our legal rights and business interests.
  • Improving our products, services, Website performance, and overall customer experience.

When personal information is no longer required for the purposes for which it was collected, and where we are not legally required or otherwise permitted to retain it, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of such information in accordance with our internal data management practices and applicable legal requirements.

Certain information may be retained for a longer period where required by applicable law, regulatory authorities, court orders, taxation requirements, accounting standards, legal proceedings, fraud prevention, security investigations, or other legitimate business purposes.

Our data retention practices are designed to ensure that personal information is retained only for as long as necessary and is handled responsibly, securely, and in accordance with this Privacy Policy and applicable legal obligations.

Your Privacy Rights

At S2F SIGNATURE, we respect your privacy and recognise your right to understand and exercise reasonable control over your personal information. Subject to applicable laws and regulatory requirements, you may have certain rights regarding the personal information we collect, use, store, and process.

Depending on the nature of your interaction with us and the requirements of applicable law, your privacy rights may include the right to:

  • Request access to the personal information we hold about you.
  • Request the correction or updating of inaccurate, incomplete, or outdated personal information.
  • Request the deletion of your personal information, subject to applicable legal, regulatory, contractual, or legitimate business requirements.
  • Withdraw your consent where our processing is based on your consent, without affecting the lawfulness of processing carried out before such withdrawal.
  • Object to or request the restriction of certain types of processing, where permitted under applicable law.
  • Request that we review or update your communication preferences, including your marketing preferences.
  • Submit enquiries, concerns, or complaints regarding the manner in which your personal information is processed.
  • Exercise any additional privacy rights that may become available under applicable laws and regulations.

To exercise any of these rights, you may contact us using the details provided in the Contact Information section of this Privacy Policy. Before processing certain requests, we may take reasonable steps to verify your identity in order to protect your personal information and prevent unauthorised access or fraudulent requests.

Please note that some requests may be limited, delayed, or declined where we are legally required or otherwise permitted to retain or process your personal information, including for compliance with applicable laws, regulatory obligations, fraud prevention, dispute resolution, contractual commitments, or the protection of our legitimate business interests.

We are committed to considering every privacy-related request fairly, responsibly, and in accordance with applicable legal requirements, while maintaining the security and integrity of our business operations and the privacy of all our customers.

Access, Correction & Deletion

We are committed to ensuring that the personal information we maintain about you is accurate, complete, and handled in accordance with applicable legal requirements. Subject to applicable laws, you may request access to, correction of, or deletion of your personal information by contacting us through the official contact details provided in this Privacy Policy.

Access to Your Information

You may request confirmation of whether we process your personal information and, where applicable, request access to the personal information that we maintain about you. We may take reasonable steps to verify your identity before responding to such requests in order to protect your privacy and prevent unauthorised disclosure.

Correction of Your Information

If you believe that any personal information we hold about you is inaccurate, incomplete, outdated, or requires correction, you may request that we update or correct such information. We encourage you to keep your personal information accurate and current to help us provide our products and services effectively.

Deletion of Your Information

Subject to applicable legal, regulatory, contractual, taxation, accounting, fraud prevention, security, and legitimate business requirements, you may request the deletion of your personal information.

Please note that we may be unable to delete certain information immediately, or at all, where its retention is required or permitted by applicable law or is reasonably necessary for purposes including:

  • Completing pending transactions or fulfilling existing orders.
  • Complying with legal, regulatory, accounting, taxation, or auditing obligations.
  • Detecting, preventing, or investigating fraud, security incidents, or unlawful activities.
  • Resolving disputes or enforcing our legal rights and contractual obligations.
  • Maintaining records necessary for legitimate business operations.

Where deletion is approved and legally permissible, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of the relevant personal information within a reasonable period and in accordance with our internal data management practices.

We are committed to responding to requests relating to access, correction, or deletion of personal information fairly, responsibly, and in accordance with applicable legal requirements, while safeguarding the privacy and security of our customers and business operations.

Marketing Preferences

At S2F SIGNATURE, we respect your communication preferences and are committed to providing you with meaningful and relevant marketing communications while giving you appropriate control over how you receive such communications.

Where permitted by applicable law, and where you have chosen to receive them, we may send you marketing communications relating to:

  • New product launches and collections.
  • Promotional offers, discounts, and seasonal campaigns.
  • Brand news and company updates.
  • Tea education, brewing tips, and product recommendations.
  • Customer loyalty initiatives and exclusive benefits.
  • Surveys, events, contests, and promotional activities, where applicable.

You may manage or update your marketing preferences at any time by:

  • Clicking the "Unsubscribe" link included in our marketing emails, where available.
  • Contacting our Customer Support team using the contact details provided in this Privacy Policy.
  • Updating your communication preferences through your customer account, where such functionality is available.

Once you opt out of marketing communications, we will make reasonable efforts to process your request promptly. However, you may continue to receive essential non-promotional communications that are necessary for the operation of our services, including:

  • Order confirmations and invoices.
  • Payment confirmations.
  • Shipping and delivery updates.
  • Account security notifications.
  • Customer support communications.
  • Legal, regulatory, or administrative notices.

Your decision to opt out of marketing communications will not affect your ability to purchase products, access your customer account, or use any of the services offered through www.s2fsignature.com⁠�.

We are committed to honouring your communication preferences and ensuring that all marketing activities are conducted responsibly, transparently, and in accordance with applicable legal and regulatory requirements.

Cookies Management

You have the ability to manage your cookie preferences through your web browser or device settings. Most browsers allow you to view, control, restrict, or delete cookies and other similar tracking technologies according to your preferences.

Depending on the browser or device you use, you may be able to:

  • Accept or reject cookies.
  • Delete previously stored cookies.
  • Block cookies from specific websites.
  • Configure your browser to notify you before cookies are placed on your device.
  • Manage browser settings relating to tracking technologies and similar identifiers.

Please note that certain cookies are essential for the proper operation, functionality, security, and performance of www.s2fsignature.com⁠� (the "Website"). If you choose to disable or block these essential cookies, some features of the Website may not function as intended.

Disabling or restricting cookies may affect your ability to:

  • Access or maintain your customer account.
  • Save your shopping cart or product preferences.
  • Complete the checkout process.
  • Receive personalised website features and recommendations.
  • Experience optimal website performance and functionality.

Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device. You may modify or withdraw your cookie preferences at any time through your browser settings or other cookie management tools made available on the Website, where applicable.

For more information about the cookies and similar technologies used on our Website, please refer to the Cookies & Tracking Technologies section of this Privacy Policy.

We remain committed to providing transparency regarding our use of cookies while giving you reasonable control over your privacy preferences in accordance with applicable legal requirements.

Children's Privacy

www.s2fsignature.com⁠� (the "Website") is intended for a general audience and is not specifically directed toward children.

We do not knowingly collect, use, or disclose personal information from children in violation of applicable laws. If you are a parent or legal guardian and believe that a child has provided personal information through our Website without appropriate authorisation where required by applicable law, please contact us promptly using the contact details provided in this Privacy Policy.

Upon receiving a verified request, and where required by applicable law, we will take reasonable steps to investigate the matter and, where appropriate, delete or otherwise handle the relevant personal information in accordance with our legal obligations and internal procedures.

Parents and legal guardians are encouraged to supervise children's online activities and to help ensure that personal information is not shared through the internet without appropriate guidance.

If we become aware that personal information has been collected in a manner that is inconsistent with applicable legal requirements relating to children's privacy, we will take appropriate corrective measures as soon as reasonably practicable.

Nothing in this section is intended to restrict the lawful purchase or use of our products by individuals where permitted under applicable law. Rather, this section reflects our commitment to respecting children's privacy and complying with applicable legal and regulatory requirements relating to the collection and processing of personal information.

Third-Party Links

For your convenience, www.s2fsignature.com⁠� (the "Website") may contain links to third-party websites, applications, social media platforms, payment gateways, marketplaces, or other online services that are not owned, operated, or controlled by SHUMAILA TEA.

These links are provided solely for your convenience and do not constitute an endorsement, recommendation, or approval of any third-party website, product, service, content, or privacy practice, unless expressly stated otherwise.

Once you leave our Website or interact directly with a third-party service, your use of that website or service and the processing of your personal information will be governed by the respective privacy policy, terms of use, and practices of that third party. SHUMAILA TEA has no control over, and assumes no responsibility for, the privacy practices, security measures, content, availability, or policies of any third-party website or service.

Third-party links available on or through our Website may include, but are not limited to:

  • Payment gateways and financial service providers.
  • Courier, shipping, and logistics service providers.
  • Social media platforms.
  • Marketplace or e-commerce platforms.
  • Analytics, advertising, or marketing service providers.
  • Government, regulatory, or certification websites.
  • Other external websites or online services that may be relevant to our business or customers.

We encourage you to carefully review the privacy policies, terms and conditions, and security practices of every third-party website or service before providing any personal information or engaging in any transaction.

Your access to and use of any third-party website or service is entirely at your own discretion and subject to the terms and policies of the respective third party.

We disclaim, to the fullest extent permitted by applicable law, any liability arising from your use of, or reliance upon, any third-party websites, services, products, or content that may be linked to or accessed from our Website.

International Data Transfers

At present, SHUMAILA TEA operates www.s2fsignature.com⁠� primarily for customers within India, and our products and services are currently intended for the Indian market.

In the course of operating our Website, certain personal information may be processed, stored, or accessed by authorised third-party service providers whose infrastructure, cloud systems, or data centres may be located in India or in other jurisdictions, depending on the services they provide. These service providers may include website hosting providers, cloud infrastructure providers, payment service providers, analytics platforms, communication service providers, and other authorised technology partners.

Where personal information is transferred, processed, or stored outside India, we take reasonable steps to ensure that such transfers are carried out in accordance with applicable laws and that appropriate contractual, organisational, and technical safeguards are implemented to protect your personal information.

We require our authorised third-party service providers to process personal information only for the purposes specified by us, to maintain appropriate standards of confidentiality and security, and to comply with their applicable legal and contractual obligations.

As our business grows, we may expand our operations or engage additional service providers located in other jurisdictions. In such circumstances, any cross-border processing or transfer of personal information will continue to be governed by this Privacy Policy and applicable legal requirements.

By using www.s2fsignature.com⁠� and providing your personal information, you acknowledge and understand that your information may be processed in accordance with the provisions set out in this Privacy Policy, including, where applicable, through authorised service providers operating across different jurisdictions.

Governing Law & Jurisdiction

This Privacy Policy shall be governed by, construed, and interpreted in accordance with the laws of the Republic of India, without regard to any conflict of law principles.

Any dispute, claim, controversy, or legal proceeding arising out of or relating to this Privacy Policy, the collection, processing, use, disclosure, or protection of personal information, or your use of www.s2fsignature.com⁠� (the "Website"), shall be subject to the applicable laws of India.

Subject to applicable law, the courts located in Kolkata, West Bengal, India, shall have exclusive jurisdiction over any dispute, claim, or legal proceeding arising out of or relating to this Privacy Policy, unless otherwise required by mandatory provisions of applicable law.

Nothing contained in this Privacy Policy shall limit or exclude any rights or remedies that may be available to you under applicable consumer protection, privacy, data protection, or other applicable laws.

If any provision of this Privacy Policy is determined by a court or other competent authority to be invalid, unlawful, or unenforceable, such provision shall, to the extent necessary, be deemed severable from the remaining provisions, and the validity and enforceability of the remaining provisions shall not be affected.

By accessing or using www.s2fsignature.com⁠�, you acknowledge that you have read, understood, and agreed that this Privacy Policy shall be governed and interpreted in accordance with the laws of India and that, subject to applicable law, the courts of Kolkata, West Bengal shall have jurisdiction over matters arising under or in connection with this Privacy Policy.

Changes to this Privacy Policy

At SHUMAILA TEA, we are committed to maintaining transparency and keeping our Privacy Policy accurate, current, and consistent with our business practices, technological developments, and applicable legal requirements. Accordingly, we may update, revise, amend, or replace this Privacy Policy from time to time without prior notice, except where notice is required by applicable law.

Updates to this Privacy Policy may be made for reasons including, but not limited to:

  • Changes to our products, services, or business operations.
  • Enhancements to the functionality or security of www.s2fsignature.com⁠� (the "Website").
  • Changes in applicable laws, regulations, governmental requirements, or industry standards.
  • Adoption of new technologies, security measures, or data processing practices.
  • Improvements intended to provide greater transparency, clarity, and protection for our customers.

Whenever this Privacy Policy is updated, the revised version will be published on our Website together with the updated Effective Date. Unless otherwise stated, the revised Privacy Policy shall become effective immediately upon its publication.

Where required by applicable law, or where we consider that the changes may materially affect your rights or the manner in which your personal information is processed, we may also provide additional notice through appropriate communication channels, including email, website notifications, or other official communications.

We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, disclose, protect, and process your personal information. Your continued access to or use of www.s2fsignature.com⁠� after any updated version of this Privacy Policy becomes effective constitutes your acknowledgement and acceptance of the revised Privacy Policy, to the extent permitted by applicable law.

Previous versions of this Privacy Policy may be retained where required for legal, regulatory, compliance, auditing, record-keeping, or other legitimate business purposes.

At S2F SIGNATURE, we believe that transparency is an essential part of earning and maintaining our customers' trust. Any future revisions to this Privacy Policy will continue to reflect our commitment to responsible data handling, privacy protection, and the highest standards of integrity and professionalism.

Contact Information

If you have any questions, concerns, requests, or feedback regarding this Privacy Policy or the manner in which SHUMAILA TEA collects, uses, processes, stores, or protects your personal information, we encourage you to contact us through our official communication channels.

Whether your enquiry relates to your privacy rights, personal information, account details, orders, data protection, or any other privacy-related matter, our team will make reasonable efforts to review and respond to your request in a timely, professional, and transparent manner.

You may contact us using the following official details:

Company Name
SHUMAILA TEA

Brand Name
S2F SIGNATURE

Registered Office Address
23, Harinbari Lane, 2nd Floor, Kolkata – 700073, West Bengal, India

Email Address
hello@s2fsignature.com

Official Website
www.s2fsignature.com⁠�

Before responding to certain requests, we may ask you to provide reasonable information to verify your identity. This verification helps protect your personal information and prevents unauthorised access, disclosure, alteration, or misuse.

While we are committed to addressing all genuine privacy-related enquiries, certain requests may be limited, declined, or processed in accordance with applicable laws, regulatory obligations, contractual commitments, fraud prevention requirements, security considerations, or other legitimate business purposes.

We value the trust our customers place in S2F SIGNATURE and remain committed to maintaining open communication, responsible data handling, and the highest standards of professionalism, transparency, and customer care in every privacy-related interaction.

Registered Business Details

The following information identifies the business responsible for the ownership, operation, and management of www.s2fsignature.com⁠� (the "Website"), including the collection, processing, and protection of personal information as described in this Privacy Policy.

Company Name
SHUMAILA TEA

Brand Name
S2F SIGNATURE

Business Nature
Manufacturing, Packaging, Retail, Wholesale, and E-Commerce of Tea Products.

Registered Office Address
23, Harinbari Lane, 2nd Floor, Kolkata – 700073, West Bengal, India.

Country of Operation
India

Official Website
www.s2fsignature.com⁠�

Official Email Address
hello@s2fsignature.com

All products, services, and business activities offered through www.s2fsignature.com⁠� are owned, operated, managed, and administered by SHUMAILA TEA under its flagship premium tea brand, S2F SIGNATURE.

Where references are made in this Privacy Policy to "we," "us," "our," "Company," or "S2F SIGNATURE," such references shall mean SHUMAILA TEA, unless the context requires otherwise.

Our registered business details are provided to promote transparency, establish our legal identity, and enable customers, business partners, and regulatory authorities to clearly identify the entity responsible for the operation of this Website and the handling of personal information.

We are committed to conducting our business with integrity, professionalism, and accountability, while maintaining the highest standards of transparency, legal compliance, and customer trust across all aspects of our operations.

Customer Support

At S2F SIGNATURE, we believe that exceptional customer service is an essential part of delivering a premium brand experience. Our commitment to our customers extends beyond the purchase of our products, and we strive to provide responsive, professional, and reliable assistance whenever you require support.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal information, our Customer Support team will make reasonable efforts to assist you promptly, fairly, and in accordance with applicable legal requirements.

You may contact our Customer Support team for matters including, but not limited to:

  • Questions regarding this Privacy Policy.
  • Requests to access, update, or correct your personal information.
  • Requests relating to the deletion of personal information, where applicable.
  • Privacy-related concerns or complaints.
  • Assistance with account-related enquiries.
  • Questions relating to orders, payments, deliveries, or customer communications.
  • Reporting suspected unauthorised access, security concerns, or misuse of your personal information.

To protect your privacy and ensure the security of your personal information, we may request reasonable information to verify your identity before processing certain requests. This verification helps prevent unauthorised disclosure or misuse of personal information.

While we are committed to providing timely assistance, response times may vary depending on the nature, complexity, and legal requirements associated with your request. Certain requests may require additional verification or may be limited where we are required or permitted to retain or process information under applicable laws, regulatory obligations, contractual commitments, fraud prevention measures, or other legitimate business purposes.

At S2F SIGNATURE, every customer interaction is guided by our commitment to professionalism, transparency, integrity, and respect for your privacy. We continuously strive to deliver customer support that reflects the same standards of quality and excellence that define our brand.

Closing Statement

At S2F SIGNATURE, privacy is not merely a legal obligation—it is a reflection of the trust our customers place in our brand. Every piece of personal information entrusted to us is treated with the highest standards of responsibility, integrity, professionalism, and respect.

Our commitment extends beyond compliance with applicable laws. We continuously strive to maintain transparent privacy practices, responsible data governance, strong security measures, and ethical business standards that protect the interests of our customers, business partners, and stakeholders.

As we continue to grow, our dedication to safeguarding your personal information will remain an integral part of every decision we make. We believe that lasting customer relationships are built on confidence, transparency, authenticity, and consistent excellence—values that define both SHUMAILA TEA and our flagship premium tea brand, S2F SIGNATURE.

We sincerely appreciate the confidence you place in us and thank you for choosing S2F SIGNATURE. It is our privilege to serve you, and we remain committed to delivering not only carefully selected premium teas, but also a secure, reliable, and trusted customer experience at every stage of your journey with us.

Thank you for being a valued part of the S2F SIGNATURE family.

S2F SIGNATURE
Where Every Sip Becomes a Signature.