Return & Refund Policy

Our Commitment

At S2F SIGNATURE, we are committed to delivering premium-quality tea products with the highest standards of freshness, hygiene, and customer satisfaction. Since tea is a consumable food product, our Return & Refund Policy has been designed to ensure both product safety and fair customer service.

Order Cancellation

Customers may cancel an order only until it has been accepted by our courier partner for shipment.

Once the order has been handed over to the courier partner, cancellation requests cannot be accepted.

If a prepaid order is cancelled before dispatch, the applicable refund will be processed to the original payment method.

Eligible Cases for Replacement or Refund

A replacement or refund may be considered only after verification by S2F SIGNATURE in the following situations:

  • Product received in a damaged condition.
  • Wrong product delivered.
  • Verified manufacturing defect.
  • Missing item(s) in the package.

Our Customer Support team will review the submitted evidence before approving any replacement or refund request.

Claim Reporting

Any issue must be reported within 24 hours of delivery.

To help us investigate your claim, please provide:

  • A clear continuous unboxing video.
  • Clear photos and videos of the product.
  • A photo of the shipping label.
  • A copy of the order invoice or order details.

Failure to provide the required evidence may result in rejection of the claim.

Non-Returnable Items

For hygiene, food safety, and quality assurance reasons, the following items are not eligible for return or exchange:

  • Opened tea packets.
  • Used products.
  • Products returned due to personal taste or preference.
  • Products ordered by mistake or due to change of mind.
  • Gift cards (if introduced in the future).
  • Promotional, complimentary, or free items.

Replacement

If, after verification, the claim is found to be genuine, S2F SIGNATURE may provide a replacement product at its sole discretion.

Where the issue is determined to be our responsibility, we will bear the applicable return or replacement shipping costs.

Refunds

If a refund is approved:

  • Prepaid Orders: Refunds will be credited to the original payment method.
  • Cash on Delivery (COD) Orders: Refunds will be processed to the customer's verified bank account or UPI ID.

Approved refunds are generally processed within 7–10 business days. The exact credit timeline may depend on the respective bank or payment service provider.

Fraud Prevention

To protect genuine customers as well as our business, all claims are subject to verification.

If any claim is found to be fraudulent, misleading, fabricated, intentionally false, or supported by manipulated evidence, S2F SIGNATURE reserves the right to:

  • Reject the claim.
  • Decline any refund or replacement.
  • Restrict or permanently disable Cash on Delivery (COD) eligibility.
  • Refuse future orders where necessary.

Contact Us

For any return, replacement, or refund-related assistance, please contact our Customer Support team using the official contact details available on our website.