Shipping Policy

Shipping Coverage

At present, S2F SIGNATURE delivers exclusively across India. International shipping is not currently available but may be introduced as our brand expands in the future.

Order Processing

• Orders are typically processed within 1–2 business days after successful order confirmation.
  
• Orders placed on Sundays or public holidays will be processed on the next business day.
  
• During festive seasons, promotional campaigns, or periods of exceptionally high order volumes, processing times may be slightly longer.

Estimated Delivery Time

Once dispatched, estimated delivery timelines are:

• Metro Cities: 2–3 business days
  
• Non-Metro Locations: 5–7 business days
  
• Remote & Difficult-to-Reach Areas: 7–10 business days

These delivery timelines are estimates only and may vary due to factors beyond our control, including weather conditions, natural disasters, transportation disruptions, government restrictions, or courier delays.

Shipping Charges

• Free Shipping on all Prepaid and Cash on Delivery (COD) orders of ₹499 or above.
  
• Shipping charges will apply to orders below ₹499 and will be displayed during checkout before payment.

Cash on Delivery (COD)

Cash on Delivery is available for eligible locations within India.

If a customer repeatedly provides an incorrect shipping address, refuses delivery without a valid reason, or fails to accept a confirmed COD order, S2F SIGNATURE reserves the right to permanently disable the Cash on Delivery facility for that customer. Future orders may be accepted only through prepaid payment methods.

Courier Partners

We work with reliable logistics partners to ensure safe and timely delivery. Our courier partners may change from time to time depending on service quality, delivery performance, and operational requirements.

Order Tracking

Once your order has been dispatched, tracking details will be shared through the registered email address, SMS, WhatsApp, or any other available communication channel.

Damaged or Tampered Packages

If your package appears damaged, tampered, or opened before delivery:

• Please record a clear, continuous video before and during opening the package whenever possible.
  
• Contact us immediately after noticing the issue.
  
• Share the video along with your order details via our official email or WhatsApp.
  
• Claims should preferably be reported within 24 hours of delivery for prompt verification and resolution.

Failure to provide sufficient evidence may affect our ability to investigate and process the claim.

Opened Products

For hygiene, food safety, and quality assurance reasons, opened tea packages are not eligible for exchange unless the product received is verified as damaged, defective, incorrect, or affected during transit.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays caused by courier partners, weather conditions, public holidays, government regulations, natural calamities, or other unforeseen circumstances may occur. We appreciate your patience and understanding in such situations.

Contact Us

For any shipping-related questions or assistance, please contact our Customer Support team through the official contact details provided on our website.