Terms & Conditions

1. Introduction

Welcome to S2F SIGNATURE, a premium tea brand owned and operated by SHUMAILA TEA. These Terms & Conditions govern your access to and use of our website, products, services, digital platforms, and all transactions conducted through our official website. By accessing, browsing, creating an account, or placing an order through our website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions.

At S2F SIGNATURE, we are committed to offering an exceptional tea experience by combining carefully selected teas, uncompromising quality standards, responsible business practices, and an elevated customer experience. Every product, service, and interaction is guided by our commitment to authenticity, transparency, and excellence.

These Terms & Conditions ("Terms") constitute a legally binding agreement between SHUMAILA TEA, operating under the brand S2F SIGNATURE ("S2F SIGNATURE", "we", "our", or "us"), and every individual, business entity, or other legal person ("you", "your", or "customer") who accesses, browses, registers with, purchases from, or otherwise uses our website, products, services, digital platforms, or any associated features.

By accessing or using our website, creating an account, placing an order, or otherwise engaging with our services, you acknowledge that you have carefully read, understood, and agreed to be bound by these Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and all other applicable policies published on our website, each of which forms an integral part of these Terms.

If you do not agree with any provision contained within these Terms, you must immediately discontinue the use of our website and refrain from accessing or purchasing any products or services offered by S2F SIGNATURE.

These Terms have been established to create a transparent, secure, fair, and legally compliant relationship between S2F SIGNATURE and its customers. They define the respective rights, responsibilities, obligations, limitations, and expectations governing every interaction with our brand, whether before, during, or after a purchase.

S2F SIGNATURE reserves the right to review, modify, update, replace, or discontinue any portion of these Terms whenever considered necessary to reflect changes in applicable laws, business operations, technological developments, commercial practices, or customer requirements. Any revised Terms shall become effective upon publication on this website unless otherwise stated. Continued use of our website or services after such publication constitutes your acceptance of the revised Terms.

These Terms shall be interpreted in accordance with the applicable laws of India. Any provision determined by a court or competent authority to be invalid, illegal, or unenforceable shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

We encourage every customer to read these Terms carefully before using our website or placing an order. A clear understanding of these Terms helps ensure a secure, transparent, and mutually respectful relationship between you and S2F SIGNATURE throughout your experience with our brand.

2. Acceptance of Terms

These Terms & Conditions govern your access to and use of the S2F SIGNATURE website, products, services, digital content, and all related features made available by SHUMAILA TEA under the brand S2F SIGNATURE.

By accessing, browsing, registering for an account, placing an order, subscribing to our communications, or otherwise using any part of our website or services, you expressly acknowledge that you have carefully read, understood, and voluntarily agreed to be legally bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and all other policies, notices, guidelines, or legal documents published on this website, each of which forms an integral part of this Agreement.

Your continued access to or use of our website constitutes your unconditional acceptance of these Terms, regardless of whether you have completed a purchase. If you do not agree with any provision contained herein, you must immediately discontinue the use of our website and refrain from accessing or using any of our products or services.

You further represent and warrant that:

• You possess the legal capacity and authority to enter into a legally binding agreement under the applicable laws of India.
  
• All information provided by you during registration, checkout, or any other interaction with our website is true, accurate, complete, and up to date.
  
• You will use our website, products, and services solely for lawful purposes and in accordance with these Terms and all applicable laws and regulations.
  
• You will not engage in any activity that may interfere with the security, functionality, integrity, reputation, or proper operation of the S2F SIGNATURE website or its associated services.

If you access or use this website on behalf of a company, organisation, partnership, institution, or any other legal entity, you represent and warrant that you are duly authorised to bind such entity to these Terms. In such circumstances, references to "you" and "your" shall include both the individual acting on behalf of the entity and the entity itself.

S2F SIGNATURE reserves the exclusive right to refuse access to its website, suspend or terminate user accounts, decline or cancel orders, or restrict the availability of any service where, in our reasonable judgment, a user has violated these Terms, engaged in fraudulent, misleading, abusive, unlawful, or unauthorised conduct, or otherwise acted in a manner that may adversely affect our customers, operations, reputation, or legitimate business interests.

No failure or delay by S2F SIGNATURE in exercising any right, remedy, or provision under these Terms shall constitute a waiver of such right or prevent its future enforcement. Every right and remedy available to S2F SIGNATURE under these Terms or applicable law shall remain cumulative and fully enforceable.

By continuing to use this website, you confirm that you have accepted these Terms voluntarily and agree to remain bound by their provisions throughout your relationship with S2F SIGNATURE.

3. Eligibility

Access to and use of the S2F SIGNATURE website are intended for individuals who have the legal capacity to enter into a binding agreement under the applicable laws of the Republic of India.

By accessing, browsing, registering an account, or placing an order through our website, you represent and warrant that you possess the legal capacity and authority necessary to enter into these Terms & Conditions and to fulfil the obligations arising from any transaction conducted through our website.

Minors

If you have not attained the age at which you are legally competent to enter into a binding agreement under the applicable laws of India, you may access or use this website only under the supervision, involvement, and consent of your parent or legal guardian.

In such circumstances, the parent or legal guardian shall be deemed responsible for the minor's use of the website and for ensuring compliance with these Terms & Conditions.

Accuracy of Information

You agree to provide complete, accurate, and up-to-date information whenever requested by S2F SIGNATURE in connection with account registration, order placement, payment processing, customer support, or any other legitimate business purpose.

Providing false, misleading, incomplete, or fraudulent information may result in the suspension or termination of your account, cancellation of orders, refusal of services, or any other action considered appropriate by S2F SIGNATURE in accordance with these Terms & Conditions and applicable law.

Business Customers

Where purchases are made on behalf of a company, partnership, proprietorship, organisation, institution, or any other legal entity, the individual placing the order represents and warrants that they possess the necessary authority to legally bind such entity to these Terms & Conditions.

S2F SIGNATURE reserves the right to request reasonable evidence of such authority whenever considered necessary.

Reservation of Rights

S2F SIGNATURE reserves the right, at its sole discretion and subject to applicable law, to refuse access to the website, decline registration, reject or cancel orders, suspend accounts, or request additional verification where it reasonably believes that a user does not satisfy the eligibility requirements contained in this section or where such action is necessary to protect the legitimate interests of the Company, its customers, or its business operations.

Customer Acknowledgement

By continuing to access or use the S2F SIGNATURE website, you acknowledge that you satisfy the eligibility requirements set out in these Terms & Conditions or, where applicable, are using the website under the supervision and with the consent of your parent or legal guardian in accordance with applicable law.

4. Account Registration & Security

Access to certain features, services, promotional offers, or future functionalities of the S2F SIGNATURE website may require you to create and maintain a registered customer account. While certain areas of the website may remain accessible without registration, the availability of specific features shall be determined solely by S2F SIGNATURE.

When creating an account, you agree to provide complete, accurate, current, and truthful information at all times. You further undertake to promptly update your account information whenever necessary to ensure its continued accuracy.

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your password, one-time passwords (OTPs), verification codes, and any other authentication methods associated with your account. These credentials must not be disclosed, shared, transferred, or otherwise made accessible to any unauthorised person.

You accept full responsibility for all activities conducted through your account, whether authorised by you or resulting from your failure to adequately protect your account credentials. S2F SIGNATURE shall not be liable for any loss, damage, unauthorised transaction, or misuse arising from your failure to maintain appropriate account security.

If you become aware of, or reasonably suspect, any unauthorised access, security breach, loss of credentials, or fraudulent activity relating to your account, you must notify S2F SIGNATURE immediately through our official customer support channels. Upon receiving such notification, we may, at our sole discretion, suspend access to your account or require additional verification before restoring access.

Each customer is expected to maintain only one genuine personal account unless otherwise expressly authorised by S2F SIGNATURE. The creation or operation of multiple accounts for the purpose of obtaining unfair promotional benefits, manipulating offers, circumventing purchase restrictions, or engaging in fraudulent or abusive conduct is strictly prohibited.

S2F SIGNATURE reserves the right, at any time and without prior notice where permitted by applicable law, to verify account information, request identity verification, restrict account functionality, suspend or permanently terminate any account, refuse future registrations, or cancel associated orders where we reasonably believe that:

• False, inaccurate, misleading, or incomplete information has been provided.
  
• The account has been used for fraudulent, unlawful, abusive, or deceptive activities.
  
• The security or integrity of the website, our customers, or our business operations may be compromised.
  
• These Terms & Conditions or any applicable law have been violated.

You agree not to attempt to gain unauthorised access to any account, server, database, network, or system connected with the S2F SIGNATURE website, nor shall you attempt to bypass, disable, interfere with, or compromise any security measures implemented to protect our platform.

S2F SIGNATURE continuously implements commercially reasonable technical and organisational measures to safeguard customer information and account security. However, no electronic communication system or internet-based platform can be guaranteed to be completely secure. Accordingly, while we strive to maintain the highest standards of digital security, we cannot warrant that unauthorised access, cyberattacks, or other security incidents will never occur.

By maintaining an account with S2F SIGNATURE, you acknowledge your ongoing responsibility to protect your account credentials, comply with these Terms & Conditions, and cooperate with any reasonable security verification measures that we may require to protect both our customers and our platform.

5. Product Information & Availability

At S2F SIGNATURE, we are committed to presenting our products with the highest possible standards of accuracy, transparency, and authenticity. Every effort is made to ensure that product descriptions, specifications, ingredients, weights, packaging details, images, pricing, and other information displayed on our website accurately represent our products at the time of publication.

However, despite our commitment to accuracy, minor variations, typographical errors, technical inaccuracies, or unintentional omissions may occasionally occur. Accordingly, S2F SIGNATURE does not warrant that all information displayed on the website will always be entirely complete, error-free, or uninterrupted.

Product Images

Product photographs, lifestyle images, packaging visuals, colours, and presentation materials displayed on our website are intended solely for illustrative and representational purposes.

The actual appearance of a product, including its colour, finish, texture, packaging, or labelling, may vary slightly due to factors such as lighting conditions, photographic techniques, screen resolution, device display settings, manufacturing updates, or packaging improvements. Such variations shall not be considered defects or grounds for return, replacement, or refund.

Product Descriptions

Product descriptions are prepared with reasonable care and are intended to provide customers with accurate information regarding each product. However, descriptions should not be interpreted as guarantees, warranties, medical advice, or professional recommendations unless expressly stated.

Customers are responsible for carefully reviewing the complete product information before placing an order and for determining whether a product is suitable for their individual preferences and requirements.

Product Availability

All products displayed on the S2F SIGNATURE website are subject to availability.

The inclusion of a product on our website does not guarantee that it will remain continuously available. Inventory levels may change without prior notice due to demand, production schedules, quality control procedures, supply chain requirements, or other operational circumstances.

S2F SIGNATURE reserves the right to limit product quantities, discontinue products, introduce new products, modify packaging, revise specifications, or withdraw any product from sale at any time without prior notice.

Product Specifications

Product weights, dimensions, packaging designs, ingredient information, and other specifications are provided for general customer guidance. From time to time, these specifications may be updated or modified to comply with applicable laws, regulatory requirements, manufacturing improvements, supplier changes, or quality enhancement initiatives.

Such updates shall not constitute a breach of these Terms & Conditions.

Availability of Promotional Products

Limited edition products, promotional collections, festive assortments, seasonal offerings, complimentary gifts, and special promotional items are available only while stocks last unless otherwise expressly stated.

S2F SIGNATURE shall not be responsible for any inability to fulfil orders for such products once available inventory has been exhausted.

Reservation of Rights

S2F SIGNATURE reserves the absolute right, at its sole discretion and without prior notice, to:

• Correct any pricing, product, or typographical errors appearing on the website.
  
• Modify or update product descriptions, specifications, packaging, ingredients, or presentation.
  
• Limit purchase quantities for any product.
  
• Suspend or discontinue the sale of any product.
  
• Refuse or cancel orders affected by incorrect product information, pricing errors, inventory discrepancies, suspected misuse, or any other operational or legal reason.

Nothing contained on this website shall be interpreted as creating any obligation upon S2F SIGNATURE to continue offering any particular product, collection, promotion, or service for any specific duration.

By placing an order through our website, you acknowledge that product availability, specifications, packaging, and presentation may change from time to time, and you agree that such changes, when made in good faith and in compliance with applicable law, shall not constitute grounds for legal claim, compensation, or liability against S2F SIGNATURE.

6. Pricing & Taxes

At S2F SIGNATURE, we are committed to maintaining fair, transparent, and accurate pricing practices. Every reasonable effort is made to ensure that the prices displayed on our website are correct at the time of publication. However, despite our best efforts, pricing inaccuracies, technical errors, or typographical mistakes may occasionally occur.

Product Pricing

All prices displayed on the S2F SIGNATURE website are quoted in Indian Rupees (INR) and are applicable only within the Republic of India unless expressly stated otherwise.

Prices displayed on our website apply exclusively to purchases made directly through the official S2F SIGNATURE website and may differ from prices offered through authorised marketplaces, distributors, retailers, promotional campaigns, or other sales channels.

Taxes

All applicable taxes, including Goods and Services Tax (GST) and any other statutory taxes, duties, or government-imposed charges required under applicable Indian law, shall be applied in accordance with prevailing legal requirements.

The final amount payable by the customer will be clearly displayed during the checkout process before payment confirmation.

Shipping Charges

Shipping charges, where applicable, are calculated separately and displayed during checkout unless a product or order qualifies for free shipping under the prevailing Shipping Policy or promotional offer.

Any promotional free shipping programme shall remain subject to its applicable terms and eligibility requirements.

Price Revisions

S2F SIGNATURE reserves the unrestricted right to revise, increase, decrease, or otherwise modify product prices, shipping charges, promotional offers, discounts, taxes, or any other applicable charges at any time without prior notice.

Any such revisions shall apply prospectively and shall not affect orders that have already been successfully accepted and confirmed by S2F SIGNATURE, except where cancellation becomes necessary due to pricing errors or other circumstances expressly permitted under these Terms.

Pricing Errors

In the event that a product is displayed with an incorrect price due to typographical mistakes, technical issues, system malfunctions, human error, or any other unintended circumstance, S2F SIGNATURE reserves the absolute right to:

• Correct the inaccurate price at any time.
  
• Cancel or refuse any order placed at the incorrect price.
  
• Contact the customer with the corrected pricing information, where appropriate.
  
• Offer the customer the opportunity to reconfirm or cancel the affected order.

If payment has already been received for an order cancelled solely due to a verified pricing error, the customer shall receive a full refund of the amount paid through the applicable payment method in accordance with our Refund Policy.

Promotions & Discounts

From time to time, S2F SIGNATURE may introduce promotional pricing, limited-time offers, discount codes, loyalty rewards, gift offers, or other marketing programmes.

Unless expressly stated otherwise:

• Promotional offers cannot be combined with other offers.
  
• Promotional benefits are non-transferable and have no cash value.
  
• Promotions remain valid only during the specified promotional period and subject to applicable terms.
  
• S2F SIGNATURE reserves the right to modify, suspend, withdraw, or terminate any promotion at its sole discretion without prior notice.

Reservation of Rights

S2F SIGNATURE reserves the right to refuse, suspend, or cancel any order where pricing manipulation, system abuse, coupon misuse, fraudulent activity, or any attempt to obtain an unfair commercial advantage is reasonably suspected.

Any pricing information displayed on the website shall not constitute a legally binding offer until the corresponding order has been reviewed, accepted, and confirmed by S2F SIGNATURE.

By placing an order through our website, you acknowledge and agree that product prices, taxes, shipping charges, promotional offers, and related pricing information are subject to these Terms & Conditions and may be revised in accordance with applicable law and our legitimate business requirements.

7. Order Acceptance

At S2F SIGNATURE, every order placed through our official website is subject to review, verification, and final acceptance. The submission of an order by a customer constitutes an offer to purchase the selected product(s) and does not, by itself, create a legally binding contract or guarantee that the order will be accepted.

An order shall be deemed accepted only after it has been reviewed, approved, and formally confirmed by S2F SIGNATURE. Until such confirmation has been issued, we reserve the unrestricted right to refuse, suspend, modify, or cancel any order, in whole or in part, without incurring any liability, subject to applicable law.

Order Verification

To protect our customers, maintain operational integrity, and prevent fraudulent transactions, S2F SIGNATURE may, at its sole discretion, verify any order before acceptance.

Such verification may include, without limitation:

• Confirmation of customer identity.
  
• Verification of payment information.
  
• Validation of billing and shipping details.
  
• Confirmation of product availability.
  
• Review of unusual purchasing patterns or suspicious activity.
  
• Additional customer verification where reasonably required.

Failure to provide the requested information within a reasonable period may result in cancellation of the order.

Circumstances for Refusal or Cancellation

S2F SIGNATURE reserves the right to refuse, suspend, or cancel any order at any stage prior to dispatch where, in our reasonable judgment, any of the following circumstances exist:

• The ordered product is unavailable or out of stock.
  
• Incorrect pricing, product descriptions, or technical errors appear on the website.
  
• Payment authorisation fails or cannot be verified.
  
• Incorrect, incomplete, or misleading customer information has been provided.
  
• The shipping address cannot be verified or serviced.
  
• The order appears to be fraudulent, abusive, commercial in nature beyond reasonable consumer use, or otherwise suspicious.
  
• The customer has previously violated these Terms & Conditions or any applicable policy of S2F SIGNATURE.
  
• Compliance with applicable laws, regulatory requirements, or governmental directions requires cancellation.
  
• Any unforeseen operational, logistical, or business circumstance prevents fulfilment of the order.

Order Confirmation

An order confirmation email, SMS, WhatsApp message, invoice, or any similar acknowledgement issued after placing an order serves only as confirmation that your order request has been received.

Such acknowledgement shall not be interpreted as final acceptance of your order unless expressly stated by S2F SIGNATURE.

Partial Acceptance

Where an order contains multiple products, S2F SIGNATURE reserves the right to accept, dispatch, cancel, or refund individual items without affecting the remaining eligible items in the same order.

Customer Responsibility

Customers are responsible for ensuring that all order details, including product selection, quantity, billing information, shipping address, contact details, and payment information, are complete and accurate before submitting an order.

S2F SIGNATURE shall not be responsible for delays, additional costs, failed deliveries, or cancellations arising from incorrect or incomplete information provided by the customer.

Refunds Following Cancellation

Where an order is cancelled by S2F SIGNATURE before dispatch and payment has already been successfully received, any eligible refund shall be processed in accordance with our Return & Refund Policy using the applicable payment method.

Reservation of Rights

S2F SIGNATURE reserves the exclusive and absolute right to determine whether any order satisfies our internal verification standards, inventory availability, operational capabilities, quality assurance requirements, risk management procedures, and applicable legal obligations.

Nothing contained on this website shall obligate S2F SIGNATURE to accept every order submitted through its platform.

By placing an order with S2F SIGNATURE, you acknowledge and agree that all orders remain subject to verification, availability, and final acceptance by S2F SIGNATURE, and that the Company may exercise its rights under this section whenever reasonably necessary to protect its customers, business operations, and legal interests.

8. Payment Terms

At S2F SIGNATURE, we are committed to providing a secure, transparent, and reliable payment experience. All payments made through our official website are processed using authorised and trusted payment service providers. By placing an order, you confirm that you are authorised to use the selected payment method and agree to comply with these Payment Terms.

Accepted Payment Methods

Subject to availability, customers may complete purchases using one or more of the following payment methods:

• Unified Payments Interface (UPI)
  
• Credit Cards
  
• Debit Cards
  
• Net Banking
  
• Digital Wallets
  
• Cash on Delivery (COD), where available and eligible

S2F SIGNATURE reserves the right to introduce, modify, suspend, or discontinue any payment method at any time without prior notice.

Payment Authorisation

All electronic payments are subject to successful authorisation by the respective bank, card issuer, payment gateway, or financial institution.

If a payment is declined, reversed, cancelled, flagged for security reasons, or otherwise fails to obtain the required authorisation, S2F SIGNATURE shall have no obligation to process or dispatch the corresponding order.

Customers remain responsible for ensuring that sufficient funds, valid payment credentials, and accurate payment information are available at the time of purchase.

Payment Verification

To protect our customers and maintain the security of our platform, S2F SIGNATURE reserves the right to perform additional payment verification whenever reasonably necessary.

Such verification may include confirmation of payment details, customer identity, billing information, or any other information required to prevent fraudulent or unauthorised transactions.

Failure to successfully complete the requested verification may result in cancellation or refusal of the order.

Cash on Delivery (COD)

Cash on Delivery is offered only in eligible serviceable locations and remains subject to operational feasibility and internal risk assessment.

S2F SIGNATURE reserves the right to restrict, suspend, or permanently withdraw the Cash on Delivery facility for any customer where there is reasonable evidence of repeated order refusals, incorrect delivery information, fraudulent conduct, misuse of COD services, or any other activity that adversely affects our business operations.

The availability of COD for a particular order shall always remain at the sole discretion of S2F SIGNATURE.

Failed or Interrupted Transactions

Occasionally, payments may remain pending, fail, or be interrupted due to banking delays, payment gateway issues, network failures, technical errors, or other circumstances beyond our reasonable control.

Where payment has not been successfully received or confirmed, S2F SIGNATURE shall not be required to process or dispatch the corresponding order until successful payment confirmation has been obtained.

Customers are advised not to initiate duplicate payments without first verifying the status of the original transaction.

Payment Security

S2F SIGNATURE does not store customers' complete debit card, credit card, banking credentials, UPI PINs, passwords, CVV numbers, or other confidential payment authentication data on its systems.

Electronic payments are processed through independent, authorised payment service providers that maintain their own security standards and regulatory compliance requirements.

While S2F SIGNATURE exercises reasonable care in selecting secure payment partners, we shall not be responsible for failures, interruptions, unauthorised access, or security incidents occurring within third-party payment systems beyond our reasonable control.

Pricing Errors Affecting Payments

Where payment has been completed for an order affected by a genuine pricing error, technical malfunction, or system-generated mistake, S2F SIGNATURE reserves the right to cancel the affected order in accordance with these Terms & Conditions.

In such cases, any eligible payment received shall be refunded in accordance with our Return & Refund Policy.

Fraud Prevention

To safeguard our customers and business operations, S2F SIGNATURE continuously monitors transactions for suspicious, fraudulent, or unauthorised activity.

We reserve the right to delay processing, request additional verification, refuse payment, cancel orders, suspend customer accounts, report suspicious activity to the appropriate authorities where legally required, and take any other lawful measures considered necessary to protect our platform and legitimate business interests.

Reservation of Rights

S2F SIGNATURE reserves the absolute right to refuse, suspend, reverse (where legally permissible), or decline any payment or order where we reasonably believe that the transaction violates these Terms & Conditions, applicable law, payment network rules, or our internal fraud prevention and risk management procedures.

By submitting payment through our website, you acknowledge and agree that all transactions remain subject to verification, approval, applicable laws, and these Payment Terms, and that S2F SIGNATURE may exercise the rights described herein whenever reasonably necessary to protect its customers, business operations, and legal interests.

9. Shipping & Delivery

S2F SIGNATURE is committed to delivering every order with the highest standards of care, reliability, and operational excellence. All shipments are processed and dispatched in accordance with our internal quality procedures and our applicable Shipping Policy.

By placing an order through our website, you acknowledge and agree that all shipping and delivery services are governed by these Terms & Conditions together with our Shipping Policy, which forms an integral part of this Agreement.

Shipping Coverage

At present, S2F SIGNATURE delivers products exclusively within the Republic of India through authorised logistics and courier partners. The availability of shipping services may vary depending on the serviceability of the delivery location.

International shipping may be introduced in the future at the sole discretion of S2F SIGNATURE.

Order Processing & Dispatch

Orders are generally processed within the timelines specified in our Shipping Policy. However, processing may require additional time where order verification, payment confirmation, quality inspection, inventory management, or other operational procedures are necessary.

Dispatch timelines are estimates only and shall not constitute a guarantee of shipment within a specific period.

Delivery Estimates

Estimated delivery timelines published on our website or communicated by S2F SIGNATURE are provided solely for customer convenience.

Actual delivery may vary depending upon factors including, but not limited to:

• Delivery location.
  
• Courier partner operations.
  
• Weather conditions.
  
• Public holidays.
  
• Government regulations or restrictions.
  
• Transportation disruptions.
  
• Natural disasters or other Force Majeure events.
  
• Security or law enforcement requirements.
  
• Any circumstance beyond the reasonable control of S2F SIGNATURE.

Accordingly, delivery dates should be regarded as estimates rather than guaranteed commitments.

Customer Responsibilities

Customers are solely responsible for providing complete, accurate, and up-to-date delivery information, including the recipient's name, delivery address, postal code, contact number, and any other information reasonably required for successful delivery.

S2F SIGNATURE shall not be responsible for delays, additional shipping charges, failed deliveries, returned shipments, or cancelled orders resulting from inaccurate, incomplete, or incorrect information provided by the customer.

Delivery Acceptance

The customer, or any person authorised by the customer at the delivery address, shall be responsible for accepting delivery of the shipment.

Ownership and risk associated with the delivered products shall pass to the customer upon successful delivery to the address provided in the order, subject to applicable law.

Customers are encouraged to inspect the external condition of the package at the time of delivery and promptly report any visible signs of damage, tampering, or irregularity in accordance with our Shipping Policy and Return & Refund Policy.

Failed Delivery Attempts

Where delivery cannot be completed due to customer unavailability, refusal to accept delivery, incorrect address details, repeated failed delivery attempts, or any other customer-related reason, S2F SIGNATURE reserves the right to cancel the order, recover applicable shipping charges where legally permissible, restrict future Cash on Delivery (COD) eligibility, or take such other reasonable action as may be necessary.

Courier Partners

S2F SIGNATURE works with independent third-party logistics providers selected on the basis of operational efficiency and service quality.

While we make every reasonable effort to ensure reliable delivery, courier partners operate independently. Accordingly, S2F SIGNATURE shall not be liable for delays, interruptions, or service failures arising solely from circumstances beyond our reasonable control.

Reservation of Rights

S2F SIGNATURE reserves the absolute right to modify shipping methods, delivery procedures, courier partners, serviceable locations, shipping timelines, operational processes, and related practices whenever reasonably necessary for business, operational, legal, or security purposes.

Nothing contained in these Terms shall be interpreted as creating an absolute guarantee regarding dispatch dates, delivery schedules, shipping availability, or courier performance.

By placing an order through our website, you acknowledge and agree that all shipping and delivery services remain subject to these Terms & Conditions, our Shipping Policy, operational feasibility, and applicable laws of India.

10. Cancellations, Returns & Refunds

At S2F SIGNATURE, customer satisfaction remains an important part of our commitment to quality and service. At the same time, we maintain strict standards of hygiene, food safety, quality assurance, and regulatory compliance. Accordingly, all cancellations, returns, replacements, and refunds are governed by these Terms & Conditions together with our Return & Refund Policy, which forms an integral part of this Agreement.

By placing an order through our website, you acknowledge that you have read, understood, and accepted our Return & Refund Policy before completing your purchase.

Order Cancellation

Customers may request cancellation of an order only before the order has been accepted by our authorised courier partner for shipment.

Once an order has entered the shipping process or has been handed over to the courier partner, cancellation requests may no longer be accepted except where otherwise required under applicable law.

S2F SIGNATURE reserves the right to approve or decline cancellation requests in accordance with these Terms and our operational procedures.

Returns & Replacements

As our products are consumable food items, returns and replacements are accepted only in the limited circumstances expressly stated in our Return & Refund Policy.

Replacement or refund requests may be considered only after verification by S2F SIGNATURE and only where sufficient supporting evidence has been provided by the customer.

Products returned without prior authorisation from S2F SIGNATURE may be refused.

Customer Verification Requirements

To enable a fair and efficient assessment of any claim, customers may be required to provide documentation including, but not limited to:

• A clear and continuous unboxing video.
  
• Photographs and videos of the product and packaging.
  
• A photograph of the shipping label.
  
• Proof of purchase or order details.
  
• Any additional information reasonably requested by S2F SIGNATURE for claim verification.

Failure to provide the requested information within the prescribed period may result in rejection of the claim.

Refund Processing

Where a refund is approved, it shall be processed using the payment method specified in our Return & Refund Policy.

Estimated refund timelines are indicative only and may vary depending upon banking systems, payment service providers, regulatory procedures, or other circumstances beyond the reasonable control of S2F SIGNATURE.

Customer Responsibilities

Customers are expected to inspect the delivered package promptly upon receipt and report any eligible issue within the reporting period specified in our Return & Refund Policy.

Failure to comply with the reporting requirements or verification procedures may affect eligibility for a replacement or refund.

Misuse of Return & Refund Services

S2F SIGNATURE maintains a zero-tolerance approach towards fraudulent, abusive, misleading, or dishonest claims.

Where we reasonably determine that a customer has submitted false information, manipulated evidence, repeatedly abused our goodwill policies, attempted to obtain products or refunds through deception, or otherwise acted in bad faith, S2F SIGNATURE reserves the right to:

• Reject the claim.
  
• Refuse any replacement or refund.
  
• Suspend or permanently restrict customer accounts.
  
• Withdraw Cash on Delivery (COD) eligibility.
  
• Cancel pending or future orders.
  
• Take any other lawful action available under applicable law.

Reservation of Rights

All decisions relating to cancellations, replacements, returns, refunds, and claim verification shall be made by S2F SIGNATURE in accordance with these Terms, our Return & Refund Policy, applicable law, and the facts of each individual case.

Nothing contained in these Terms shall be interpreted as creating an unconditional right to cancellation, return, replacement, or refund beyond the rights expressly provided by S2F SIGNATURE or required under applicable law.

By placing an order through our website, you acknowledge and agree that all cancellation, return, replacement, and refund requests shall be governed exclusively by these Terms & Conditions and our Return & Refund Policy, and that the final determination of eligibility shall remain subject to verification by S2F SIGNATURE.

11. Intellectual Property Rights

At S2F SIGNATURE, we place significant value on originality, creativity, craftsmanship, innovation, and the protection of our intellectual assets. All intellectual property displayed, published, or otherwise made available through this website represents valuable proprietary assets of SHUMAILA TEA, operating under the brand S2F SIGNATURE, or of its respective licensors, partners, or authorised content providers.

Nothing contained within this website or these Terms & Conditions shall be interpreted as granting, whether expressly or by implication, any licence, ownership interest, permission, or other right to use any intellectual property belonging to S2F SIGNATURE except where expressly authorised in writing.

Ownership of Intellectual Property

Unless otherwise expressly stated, all intellectual property rights associated with this website and our business, including but not limited to:

• The S2F SIGNATURE brand name.
  
• The SHUMAILA TEA company name.
  
• Logos, trademarks, service marks, trade names, and brand identifiers.
  
• Product names, collections, taglines, slogans, and brand expressions.
  
• Packaging designs, labels, artwork, illustrations, icons, and graphics.
  
• Product photography, videos, promotional materials, and advertising content.
  
• Website design, page layouts, user interface elements, source content, text, documents, databases, and compilations.
  
• Digital assets, creative works, downloadable materials, and marketing communications.
  
• Any future intellectual property developed, published, or introduced by S2F SIGNATURE.

shall remain the exclusive property of S2F SIGNATURE, its licensors, or the respective lawful owners, and shall be protected by applicable intellectual property laws, including copyright, trademark, design, trade secret, and other proprietary rights recognised under the laws of India and, where applicable, international legal principles.

Permitted Use

Customers are granted a limited, non-exclusive, non-transferable, revocable licence to access and use this website solely for lawful personal, informational, and purchasing purposes.

This limited permission does not transfer ownership of any intellectual property and may be withdrawn by S2F SIGNATURE at any time.

Prohibited Activities

Without obtaining the prior written consent of S2F SIGNATURE, you shall not directly or indirectly:

• Copy, reproduce, duplicate, distribute, publish, transmit, display, or commercially exploit any content from this website.
  
• Modify, adapt, translate, reverse engineer, or create derivative works based upon any material published by S2F SIGNATURE.
  
• Use our trademarks, logos, brand names, product names, packaging, or trade dress in any manner likely to cause confusion or suggest affiliation, sponsorship, endorsement, or approval.
  
• Download, extract, scrape, harvest, or systematically collect website content using automated or manual methods for commercial purposes.
  
• Remove, alter, conceal, or interfere with any copyright notices, trademark notices, proprietary legends, or ownership markings.
  
• Register or use any domain name, social media account, business name, trademark, or digital identity that is identical or confusingly similar to S2F SIGNATURE or SHUMAILA TEA.
  
• Use any photograph, artwork, design, or creative asset belonging to S2F SIGNATURE for resale, commercial promotion, artificial intelligence training, advertising, or publication without prior written authorisation.

User-Submitted Content

Where customers voluntarily submit reviews, testimonials, feedback, suggestions, photographs, or other content relating to S2F SIGNATURE, the customer represents and warrants that such content does not infringe the rights of any third party.

By submitting such content, you grant S2F SIGNATURE a worldwide, non-exclusive, royalty-free, perpetual, irrevocable licence to use, reproduce, publish, modify, adapt, translate, display, distribute, and otherwise utilise such content for lawful business, promotional, marketing, customer service, or operational purposes, unless otherwise prohibited by applicable law.

Intellectual Property Enforcement

S2F SIGNATURE actively protects its intellectual property rights and reserves the right to investigate and take appropriate legal or equitable action against any person or entity that infringes, misappropriates, unlawfully uses, reproduces, imitates, or exploits any of our intellectual property.

Such action may include, without limitation:

• Issuing cease-and-desist notices.
  
• Requesting removal of infringing content from digital platforms.
  
• Initiating civil or criminal proceedings where available under applicable law.
  
• Seeking injunctive relief, monetary damages, legal costs, and any other remedies available under law.

Failure by S2F SIGNATURE to immediately enforce any intellectual property right shall not constitute a waiver of that right or limit our ability to enforce it in the future.

Reservation of Rights

All rights not expressly granted under these Terms & Conditions are expressly reserved by S2F SIGNATURE.

The unauthorised use of any intellectual property belonging to S2F SIGNATURE may constitute a violation of applicable copyright, trademark, design, unfair competition, and other intellectual property laws, and may result in civil liability, criminal prosecution, or both.

By accessing or using this website, you acknowledge and agree to respect all intellectual property rights associated with S2F SIGNATURE and to refrain from any activity that may infringe, dilute, misappropriate, or otherwise compromise those rights.

12. Acceptable Use of the Website

The S2F SIGNATURE website is provided to facilitate lawful access to our products, services, information, and digital content. By accessing or using this website, you agree to conduct yourself responsibly, ethically, and in full compliance with these Terms & Conditions and all applicable laws and regulations.

You agree to use this website solely for legitimate personal, informational, and purchasing purposes. Any use that interferes with the security, functionality, integrity, reputation, or lawful operation of the website is strictly prohibited.

Permitted Use

Subject to these Terms & Conditions, you may:

• Browse and access the website for personal and lawful purposes.
  
• Create and maintain a genuine customer account where applicable.
  
• Purchase products offered through the official S2F SIGNATURE website.
  
• Submit lawful enquiries, reviews, feedback, or customer support requests.
  
• Share links to publicly available pages of our website, provided such sharing does not misrepresent, damage, or falsely imply any association with S2F SIGNATURE.

Any permitted use must always comply with these Terms and applicable laws.

Prohibited Activities

Without limitation, you agree that you shall not directly or indirectly:

• Use the website for any unlawful, fraudulent, deceptive, abusive, or malicious purpose.
  
• Violate any applicable law, regulation, governmental order, or legal obligation.
  
• Provide false, misleading, incomplete, or inaccurate information.
  
• Impersonate any individual, business, government authority, or other legal entity.
  
• Attempt to gain unauthorised access to any account, server, database, network, software, or system associated with S2F SIGNATURE.
  
• Interfere with, disable, damage, overload, disrupt, or compromise the proper functioning, security, or availability of the website.
  
• Introduce or distribute viruses, malware, ransomware, spyware, malicious code, bots, scripts, or other harmful technologies.
  
• Use automated software, scraping tools, robots, crawlers, data mining techniques, or similar technologies to collect website content or information without prior written authorisation.
  
• Circumvent, disable, or interfere with any security features or technical protections implemented by S2F SIGNATURE.
  
• Attempt to manipulate prices, inventory, promotional offers, discounts, coupons, loyalty programmes, or payment systems.
  
• Create multiple customer accounts for the purpose of obtaining unfair commercial benefits.
  
• Submit false reviews, fabricated complaints, misleading claims, or fraudulent refund requests.
  
• Upload, transmit, publish, or distribute any material that is unlawful, defamatory, obscene, offensive, threatening, discriminatory, infringing, or otherwise objectionable.
  
• Use the website in any manner that could damage the reputation, goodwill, business interests, or intellectual property of S2F SIGNATURE.

Customer Responsibility

Customers are responsible for ensuring that their use of the website remains lawful, respectful, and consistent with these Terms & Conditions.

You remain solely responsible for all activities conducted through your account, devices, internet connection, or credentials.

Monitoring & Enforcement

To protect our customers, business operations, and digital infrastructure, S2F SIGNATURE reserves the right, where reasonably necessary and in accordance with applicable law, to monitor website activity, investigate suspected misuse, verify customer information, and take appropriate action where violations of these Terms are reasonably believed to have occurred.

Such action may include:

• Issuing warnings.
  
• Suspending or terminating customer accounts.
  
• Cancelling pending or future orders.
  
• Restricting access to specific website features.
  
• Disabling Cash on Delivery (COD) eligibility.
  
• Reporting unlawful conduct to the appropriate authorities where legally required.
  
• Initiating civil or criminal legal proceedings where appropriate.

Third-Party Rights

You shall not use this website in any manner that infringes or violates the legal rights, privacy, intellectual property, contractual rights, or legitimate interests of S2F SIGNATURE, its customers, suppliers, business partners, employees, service providers, or any third party.

Reservation of Rights

S2F SIGNATURE reserves the absolute right to determine, in its reasonable judgment, whether any activity constitutes misuse of the website or a violation of these Terms & Conditions.

Any failure by S2F SIGNATURE to immediately enforce any provision of this section shall not constitute a waiver of its rights or limit its ability to enforce such provisions at a later time.

By continuing to access or use this website, you acknowledge and agree to use the S2F SIGNATURE platform responsibly, lawfully, and in a manner that respects the rights, security, and legitimate interests of all users and of S2F SIGNATURE.

13. User Conduct & Prohibited Activities

S2F SIGNATURE is committed to maintaining a safe, respectful, secure, and trustworthy environment for all customers, visitors, business partners, and employees. Every person accessing or using our website is expected to interact with our platform in a lawful, responsible, ethical, and respectful manner.

By using the S2F SIGNATURE website, you agree that your conduct shall at all times comply with these Terms & Conditions, applicable laws of India, and generally accepted standards of responsible online behaviour.

Standards of Conduct

You agree to conduct yourself in a manner that:

• Respects the rights, privacy, dignity, and safety of other users.
  
• Preserves the integrity, reputation, and lawful operation of S2F SIGNATURE.
  
• Promotes honest, fair, and transparent commercial interactions.
  
• Does not interfere with the experience of other customers or the proper functioning of our services.

Prohibited Conduct

Without limiting any other provision of these Terms, you shall not:

• Engage in fraudulent, deceptive, dishonest, or misleading conduct.
  
• Provide false identity, inaccurate contact details, forged documents, or misleading information.
  
• Submit fabricated complaints, manipulated evidence, false reviews, or dishonest refund or replacement claims.
  
• Abuse, threaten, harass, intimidate, insult, or use offensive language towards our employees, representatives, courier partners, customer support personnel, or other customers.
  
• Attempt to influence, pressure, or coerce S2F SIGNATURE personnel into making decisions contrary to these Terms or applicable law.
  
• Misuse promotional offers, discount codes, referral programmes, loyalty benefits, or complimentary products.
  
• Place orders with no genuine intention of accepting delivery or completing payment.
  
• Repeatedly refuse valid deliveries or intentionally provide incorrect delivery information.
  
• Engage in activities intended to disrupt, damage, or negatively affect the reputation, goodwill, or business interests of S2F SIGNATURE.
  
• Encourage, assist, or facilitate any other person to violate these Terms & Conditions.

Reviews, Feedback & Communications

We welcome genuine customer feedback and value honest opinions regarding our products and services.

However, all reviews, ratings, testimonials, comments, photographs, videos, and other communications submitted through our website or official communication channels must:

• Be truthful and based upon genuine customer experience.
  
• Not contain false, defamatory, abusive, obscene, discriminatory, or unlawful content.
  
• Not infringe the intellectual property, privacy, or legal rights of any third party.
  
• Not contain promotional material, spam, malicious links, or unauthorised advertisements.

S2F SIGNATURE reserves the right, at its sole discretion and where permitted by applicable law, to refuse, moderate, edit, decline publication of, or remove any customer-generated content that violates these Terms or is otherwise considered inappropriate, unlawful, misleading, or harmful.

Customer Support Interactions

Customers are expected to communicate with our Customer Support team respectfully and professionally.

S2F SIGNATURE maintains a zero-tolerance policy towards abusive, threatening, discriminatory, or inappropriate behaviour directed towards our employees, representatives, logistics partners, or authorised service providers.

Where such behaviour occurs, S2F SIGNATURE reserves the right to discontinue communications, restrict customer accounts, refuse future services, cancel pending orders, or take any other lawful action considered appropriate.

Compliance with Law

Users shall ensure that all activities conducted through the S2F SIGNATURE website fully comply with applicable laws, regulations, judicial orders, governmental directions, and regulatory requirements.

Customers shall remain solely responsible for any legal consequences arising from their own unlawful conduct.

Consequences of Misconduct

Where S2F SIGNATURE reasonably determines that a customer has violated this section or otherwise acted in bad faith, we reserve the right to take one or more of the following actions without prejudice to any other legal rights available to us:

• Issue warnings or request corrective action.
  
• Suspend or permanently terminate customer accounts.
  
• Refuse or cancel current or future orders.
  
• Withdraw promotional benefits or Cash on Delivery (COD) eligibility.
  
• Remove customer-generated content.
  
• Report unlawful conduct to the appropriate authorities where legally required.
  
• Initiate civil or criminal proceedings, or seek any other remedy available under applicable law.

Reservation of Rights

S2F SIGNATURE reserves the exclusive right to determine, acting reasonably and in good faith, whether any conduct violates these Terms & Conditions or adversely affects our customers, employees, operations, reputation, or legitimate business interests.

Our decision to refrain from taking immediate action in any particular instance shall not constitute a waiver of our rights and shall not prevent us from enforcing these Terms at any future time.

By continuing to access or use the S2F SIGNATURE website, you acknowledge your responsibility to maintain respectful, lawful, and ethical conduct and agree to remain accountable for all actions undertaken in connection with our platform.

14. Third-Party Links & Services

In order to provide a seamless and efficient customer experience, the S2F SIGNATURE website may integrate with, provide access to, or contain links to third-party websites, platforms, applications, payment gateways, logistics providers, communication services, social media platforms, or other independent services.

Such third-party services are provided solely for customer convenience and operational efficiency. Their inclusion on our website shall not be interpreted as an endorsement, recommendation, certification, sponsorship, partnership, or guarantee by S2F SIGNATURE, unless expressly stated otherwise.

Independent Third-Party Services

Third-party organisations operate independently of S2F SIGNATURE and maintain their own terms of use, privacy practices, operational policies, security standards, and business procedures.

Accordingly, your access to or use of any third-party service shall be governed exclusively by the applicable terms, policies, and legal agreements of the respective third party.

Customers are encouraged to carefully review such terms and policies before using any third-party website or service.

External Links

Our website may contain links to external websites or digital resources that are not owned, operated, or controlled by S2F SIGNATURE.

We do not routinely monitor, review, or control the content, availability, accuracy, security, or business practices of such external websites. Consequently, S2F SIGNATURE makes no representation or warranty regarding any third-party website, product, service, information, advertisement, or content accessible through external links.

Access to any external website is undertaken entirely at your own discretion and risk.

Payment Service Providers

Electronic payments made through the S2F SIGNATURE website are processed through authorised third-party payment service providers.

While we endeavour to engage reputable and secure payment partners, S2F SIGNATURE does not control the internal systems, operational procedures, banking infrastructure, or security practices of such providers.

Accordingly, we shall not be responsible for delays, service interruptions, transaction failures, banking errors, technical issues, or security incidents arising solely within third-party payment systems beyond our reasonable control.

Logistics & Delivery Partners

Product deliveries are performed through independent logistics and courier partners selected by S2F SIGNATURE based upon operational requirements and service standards.

Although we make reasonable efforts to work with reliable delivery partners, shipping operations remain subject to the independent performance and operational capabilities of those service providers.

Accordingly, S2F SIGNATURE shall not be liable for delays, interruptions, routing changes, or other delivery-related events arising solely from circumstances beyond our reasonable control.

Social Media & Digital Platforms

Our website may provide access to official S2F SIGNATURE accounts on social media platforms or other digital communication channels.

Your interaction with any such platform shall remain subject to the terms, privacy policies, and community standards established by the respective platform operator.

S2F SIGNATURE shall not be responsible for the operation, availability, security, or content moderation practices of third-party social media platforms.

Limitation of Responsibility

To the fullest extent permitted by applicable law, S2F SIGNATURE shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary loss, damage, liability, expense, or inconvenience arising from:

• Your use of any third-party website or service.
  
• The content, products, or services offered by third parties.
  
• Technical failures, interruptions, or security incidents affecting third-party platforms.
  
• Decisions, actions, omissions, or policies adopted by independent third-party service providers.

Nothing contained in this section shall exclude any liability that cannot lawfully be excluded under applicable law.

Reservation of Rights

S2F SIGNATURE reserves the right, at its sole discretion, to introduce, replace, suspend, modify, or discontinue any third-party integration, external link, payment provider, logistics partner, communication platform, or other service at any time without prior notice where reasonably necessary for operational, legal, commercial, or security purposes.

The availability of any third-party service through our website shall not create any contractual relationship between you and S2F SIGNATURE beyond the scope expressly provided under these Terms & Conditions.

By accessing or using any third-party service through the S2F SIGNATURE website, you acknowledge that such services operate independently and agree that your use of them shall remain subject to the respective third party's applicable terms, policies, and legal requirements.

15. Disclaimer of Warranties

S2F SIGNATURE is committed to maintaining the highest standards of quality, authenticity, and customer satisfaction. While we make every reasonable effort to ensure that our website, products, services, and related information are accurate, reliable, and of high quality, they are provided on an "as available" and "as is" basis to the fullest extent permitted by applicable law.

Except where expressly required under applicable law or specifically stated in writing by S2F SIGNATURE, we make no representation, warranty, guarantee, or undertaking of any kind, whether express, implied, statutory, or otherwise, regarding our website, products, services, or related content.

Website Availability

Although we strive to provide uninterrupted access to our website, we do not warrant that the website will always remain continuously available, error-free, secure, compatible with every device, or free from interruptions, delays, viruses, malicious software, technical defects, or other operational issues.

Temporary interruptions may occur due to scheduled maintenance, software updates, infrastructure improvements, internet disruptions, cybersecurity measures, Force Majeure events, or circumstances beyond our reasonable control.

Accuracy of Information

We make every reasonable effort to ensure that product descriptions, pricing, specifications, images, availability, and other information published on our website are accurate at the time of publication.

However, S2F SIGNATURE does not warrant that all information will always remain complete, accurate, current, or entirely free from typographical, technical, or inadvertent errors. We reserve the right to correct such errors and update information whenever reasonably necessary.

Product Performance

Tea is a natural agricultural product. Variations in harvest seasons, climatic conditions, processing methods, tea leaf characteristics, brewing techniques, water quality, storage conditions, and individual taste preferences may influence flavour, aroma, colour, and overall drinking experience.

Accordingly, individual experiences may differ, and S2F SIGNATURE does not warrant that every customer will experience identical sensory characteristics or personal satisfaction from any product.

Health & Wellness Information

Any information published by S2F SIGNATURE concerning tea, ingredients, brewing methods, traditional usage, or general wellness is provided solely for educational and informational purposes.

Such information is not intended to constitute medical advice, nutritional counselling, diagnosis, treatment, or a substitute for professional healthcare guidance.

Customers should consult an appropriately qualified healthcare professional before relying upon any health-related information, particularly where they have existing medical conditions, allergies, dietary restrictions, or are pregnant or breastfeeding.

Third-Party Services

S2F SIGNATURE does not warrant the continuous availability, accuracy, security, performance, or reliability of third-party services, including payment gateways, courier services, telecommunications networks, internet providers, or external websites that operate independently of our organisation.

No Implied Warranties

To the maximum extent permitted under applicable law, S2F SIGNATURE expressly disclaims all implied warranties, including but not limited to warranties of merchantability, satisfactory quality, fitness for a particular purpose, uninterrupted availability, accuracy, non-infringement, and compatibility, except where such warranties cannot legally be excluded.

Nothing contained within these Terms & Conditions shall exclude, limit, or restrict any statutory rights or consumer protections that are mandatory under applicable law and cannot lawfully be waived.

Customer Responsibility

Customers are solely responsible for reviewing product descriptions, ingredients, usage instructions, storage recommendations, and all other relevant information before purchasing or consuming any product.

Customers are also responsible for ensuring that products are suitable for their personal requirements, dietary preferences, and individual circumstances.

Reservation of Rights

S2F SIGNATURE reserves the right to modify, improve, suspend, replace, or discontinue any product, website feature, digital service, informational content, packaging, specification, or operational process at any time without prior notice, where reasonably necessary for business, legal, quality, regulatory, or operational purposes.

By accessing our website or purchasing our products, you acknowledge and agree that, except as expressly provided by applicable law or by S2F SIGNATURE in writing, no warranty, representation, or guarantee shall be implied beyond those expressly stated in these Terms & Conditions.

16. Limitation of Liability

At S2F SIGNATURE, we are committed to delivering premium-quality products and maintaining the highest standards of customer service. Nevertheless, to the fullest extent permitted by applicable law, our liability shall be limited as set forth in this section.

Nothing contained in these Terms & Conditions shall exclude or limit any liability that cannot lawfully be excluded or restricted under the applicable laws of India.

General Limitation

To the maximum extent permitted by law, S2F SIGNATURE, SHUMAILA TEA, its proprietors, affiliates, employees, representatives, agents, consultants, licensors, service providers, logistics partners, and authorised contractors shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages arising out of or relating to:

• Access to or use of the website.
  
• Inability to access or use the website.
  
• Purchase, use, or consumption of our products.
  
• Delayed, interrupted, or unsuccessful delivery.
  
• Technical failures or system interruptions.
  
• Unauthorised access to customer accounts.
  
• Third-party payment or logistics services.
  
• Loss of business, profits, goodwill, revenue, opportunities, data, or anticipated savings.

Circumstances Beyond Our Reasonable Control

S2F SIGNATURE shall not be responsible for any delay, interruption, failure, or inability to perform any obligation arising from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters.
  
• Floods, earthquakes, storms, or other severe weather conditions.
  
• Fire, accidents, or public emergencies.
  
• War, terrorism, civil unrest, riots, or labour disputes.
  
• Government actions, legal restrictions, or regulatory changes.
  
• Transportation disruptions or courier delays.
  
• Power failures, internet outages, telecommunications failures, or cyber incidents.
  
• Pandemic, epidemic, public health emergency, or similar events.
  
• Any other Force Majeure event.

Customer Responsibility

Customers remain solely responsible for:

• Providing accurate billing and delivery information.
  
• Protecting their account credentials.
  
• Reviewing product descriptions and ingredients before purchase.
  
• Following all storage, preparation, and usage instructions.
  
• Ensuring that purchased products are suitable for their own personal requirements.

S2F SIGNATURE shall not be liable for any loss or damage arising from the customer's own negligence, misuse, incorrect storage, inaccurate information, or failure to follow provided instructions.

Third-Party Services

Where products or services are provided through independent third-party organisations, including payment service providers, courier companies, telecommunications providers, or technology platforms, S2F SIGNATURE shall not be responsible for losses, delays, failures, or damages arising solely from the acts, omissions, or systems of such independent third parties beyond our reasonable control.

Product Liability

Tea is a natural agricultural product, and reasonable variations in appearance, aroma, colour, texture, or flavour may occur due to seasonal harvesting, climatic conditions, natural characteristics, or production batches.

Such natural variations shall not constitute a defect and shall not give rise to any claim for compensation, damages, or liability unless otherwise required under applicable law.

Maximum Liability

To the fullest extent permitted by applicable law, where S2F SIGNATURE is found legally liable for any claim arising directly from an order placed through our official website, our total aggregate liability shall not exceed the amount actually paid by the customer for the specific product or order giving rise to that claim, unless a greater liability is expressly required under applicable law.

No Waiver of Statutory Rights

Nothing contained in this section shall exclude, restrict, or limit any statutory consumer rights, legal remedies, or protections that cannot lawfully be excluded under the applicable laws of India.

Reservation of Rights

The limitations and exclusions contained in this section shall apply to the fullest extent permitted by applicable law and shall survive the completion, cancellation, termination, or expiration of any transaction between you and S2F SIGNATURE.

By accessing our website or purchasing our products, you acknowledge that you have read, understood, and accepted the limitations of liability set forth in this section and agree that they form an essential basis of the relationship between you and S2F SIGNATURE.

17. Force Majeure

S2F SIGNATURE shall not be held liable for any delay, interruption, suspension, failure, or inability to perform any obligation arising under these Terms & Conditions where such delay or failure results, directly or indirectly, from circumstances beyond our reasonable control ("Force Majeure Event").

A Force Majeure Event refers to any event, circumstance, or occurrence that could not reasonably have been anticipated, prevented, avoided, or controlled by S2F SIGNATURE despite the exercise of reasonable care and prudent business practices.

Force Majeure Events

Without limitation, Force Majeure Events may include:

• Earthquakes, floods, cyclones, storms, lightning, or other natural disasters.
  
• Fire, explosions, industrial accidents, or environmental emergencies.
  
• Epidemics, pandemics, public health emergencies, quarantines, or disease outbreaks.
  
• War, armed conflict, terrorism, civil unrest, riots, public disorder, or acts of violence.
  
• Government actions, sanctions, embargoes, import or export restrictions, lockdowns, regulatory changes, or judicial orders.
  
• Labour strikes, industrial disputes, transportation disruptions, or shortages of workforce.
  
• Power outages, internet failures, telecommunications failures, cyberattacks, ransomware incidents, or widespread technology disruptions.
  
• Shortages of raw materials, packaging materials, fuel, utilities, or essential business resources.
  
• Failure or delay by suppliers, manufacturers, logistics providers, courier partners, payment service providers, or other third-party service providers resulting from circumstances beyond their reasonable control.
  
• Any other event that is beyond the reasonable control of S2F SIGNATURE and materially affects our ability to perform our obligations.

Suspension of Obligations

During the existence of a Force Majeure Event, S2F SIGNATURE may suspend, delay, modify, or temporarily discontinue the performance of any affected obligation without incurring liability, provided that such action is reasonably necessary in the circumstances.

Such suspension shall continue only for the duration reasonably required to overcome or minimise the effects of the Force Majeure Event.

Customer Acknowledgement

By placing an order through our website, you acknowledge and agree that extraordinary events beyond the reasonable control of S2F SIGNATURE may affect product availability, manufacturing schedules, order processing, dispatch, delivery timelines, customer support response times, payment processing, or other business operations.

Accordingly, estimated timelines communicated by S2F SIGNATURE shall automatically be extended for the duration reasonably required to address the effects of the Force Majeure Event.

Mitigation

Where reasonably practicable, S2F SIGNATURE shall make commercially reasonable efforts to minimise the impact of any Force Majeure Event and to resume normal business operations as soon as circumstances permit.

Nothing contained in this section shall require S2F SIGNATURE to undertake measures that are commercially unreasonable, legally prohibited, unsafe, or impossible under the prevailing circumstances.

No Liability

To the fullest extent permitted by applicable law, S2F SIGNATURE shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive loss, damage, expense, cost, delay, or inconvenience arising directly or indirectly from a Force Majeure Event.

Nothing contained in this section shall exclude any liability that cannot lawfully be excluded under applicable law.

Reservation of Rights

S2F SIGNATURE reserves the right to modify operational procedures, temporarily suspend services, extend delivery or processing timelines, cancel affected orders with an appropriate refund where applicable, or take any other reasonable action necessary to safeguard its customers, employees, business operations, and legal obligations during or following a Force Majeure Event.

By using the S2F SIGNATURE website or purchasing our products, you acknowledge and agree that the occurrence of a Force Majeure Event shall not constitute a breach of these Terms & Conditions by S2F SIGNATURE, provided that we act reasonably and in accordance with applicable law.

18. Privacy & Data Protection

At S2F SIGNATURE, we recognise that the privacy and security of your personal information are fundamental to the trust you place in our brand. We are committed to collecting, processing, storing, and protecting personal data responsibly, transparently, and in accordance with applicable laws of India.

Your use of the S2F SIGNATURE website is subject not only to these Terms & Conditions but also to our Privacy Policy, which forms an integral part of this Agreement. By accessing our website, creating an account, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and accepted our Privacy Policy together with these Terms.

Collection of Information

To provide our products and services efficiently, S2F SIGNATURE may collect information that you voluntarily provide or that is generated through your interaction with our website.

Such information may include, where applicable:

• Name and contact details.
  
• Billing and shipping information.
  
• Order history and transaction details.
  
• Customer service communications.
  
• Account registration information.
  
• Device, browser, and technical information.
  
• Website usage analytics and cookies.
  
• Any other information voluntarily submitted by you.

The collection of personal information shall always be limited to what is reasonably necessary for legitimate business, legal, security, and operational purposes.

Use of Personal Information

Your information may be used for purposes including, but not limited to:

• Processing and fulfilling orders.
  
• Providing customer support.
  
• Verifying customer identity and preventing fraud.
  
• Managing payments, deliveries, returns, and refunds.
  
• Improving website functionality and customer experience.
  
• Complying with applicable legal and regulatory obligations.
  
• Sending transactional communications and service-related notifications.
  
• Delivering marketing communications where permitted by applicable law or where consent has been provided.

S2F SIGNATURE shall process personal information only for lawful and legitimate purposes consistent with our Privacy Policy.

Data Security

S2F SIGNATURE implements commercially reasonable administrative, organisational, and technical safeguards designed to protect personal information against unauthorised access, disclosure, alteration, misuse, loss, or destruction.

While we continuously strive to maintain high standards of information security, no internet-based system, electronic transmission, or data storage technology can be guaranteed to be completely secure. Accordingly, customers acknowledge that the transmission of information over the internet is undertaken at their own risk.

Third-Party Service Providers

In order to operate our business efficiently, S2F SIGNATURE may share limited information with carefully selected third-party service providers, including payment processors, logistics partners, technology providers, communication platforms, analytics providers, and other operational partners.

Such sharing shall be limited to the extent reasonably necessary for the performance of legitimate business functions or where required by applicable law.

S2F SIGNATURE does not sell or knowingly rent customers' personal information to third parties for their independent marketing purposes unless expressly permitted by applicable law or authorised by the customer.

Cookies & Similar Technologies

Our website may use cookies, pixels, session technologies, and similar tools to improve website functionality, analyse website performance, enhance security, remember user preferences, and provide a better browsing experience.

Your continued use of the website constitutes your acknowledgement of the use of such technologies in accordance with our Privacy Policy.

Legal Disclosure

S2F SIGNATURE may disclose personal information where such disclosure is reasonably necessary to:

• Comply with applicable law or legal process.
  
• Respond to lawful requests from competent governmental or regulatory authorities.
  
• Protect the rights, property, safety, reputation, or legitimate interests of S2F SIGNATURE, our customers, employees, or the public.
  
• Prevent fraud, cybercrime, or other unlawful activities.
  
• Enforce these Terms & Conditions or any other applicable policies.

Customer Responsibility

Customers are responsible for ensuring that the personal information provided to S2F SIGNATURE remains accurate, complete, and up to date.

Customers should also take appropriate precautions to protect their account credentials, passwords, devices, and personal information from unauthorised access.

Reservation of Rights

S2F SIGNATURE reserves the right to revise, update, or modify its privacy practices and Privacy Policy from time to time in response to changes in applicable law, technology, business operations, security requirements, or regulatory obligations.

Any such modifications shall become effective in accordance with the updated Privacy Policy published on our website.

By continuing to access or use the S2F SIGNATURE website, you acknowledge and agree to the collection, use, processing, storage, disclosure, and protection of your information in accordance with these Terms & Conditions, our Privacy Policy, and applicable laws of India.

19. Governing Law & Jurisdiction

These Terms & Conditions, together with all policies incorporated by reference, shall be governed by, interpreted, and enforced in accordance with the laws of the Republic of India, without regard to any conflict of law principles.

By accessing or using the S2F SIGNATURE website, purchasing our products, or otherwise engaging with our services, you expressly agree that any rights, obligations, disputes, or legal relationships arising from or relating to these Terms & Conditions shall be subject to the applicable laws of India.

Good Faith Resolution

S2F SIGNATURE believes that most concerns can be resolved efficiently through open communication and mutual cooperation.

Accordingly, before initiating any formal legal proceeding, customers are encouraged to first contact our Customer Support team and provide S2F SIGNATURE with a reasonable opportunity to review and resolve the matter in good faith.

Nothing contained in this section shall prevent either party from exercising any statutory legal rights available under applicable law.

Exclusive Jurisdiction

Subject to applicable consumer protection laws and mandatory legal requirements, the courts and competent judicial authorities located in Kolkata, West Bengal, India, shall have the exclusive jurisdiction to hear and determine any dispute, claim, proceeding, or legal action arising out of or relating to:

• These Terms & Conditions.
  
• The use of the S2F SIGNATURE website.
  
• Any purchase or transaction made through our website.
  
• Our products or services.
  
• Any policy incorporated into these Terms.
  
• Any legal relationship between you and S2F SIGNATURE.

Both parties expressly submit to the exclusive jurisdiction of such courts and waive, to the fullest extent permitted by applicable law, any objection based upon venue, inconvenience of forum, or similar legal principles.

Compliance with Applicable Law

Customers are responsible for ensuring that their use of the S2F SIGNATURE website complies with all applicable local, state, national, and international laws, regulations, governmental requirements, and legal obligations relevant to their jurisdiction.

S2F SIGNATURE reserves the right to refuse service, suspend transactions, restrict website access, or cancel orders where necessary to comply with applicable laws, judicial directions, governmental orders, sanctions, regulatory requirements, or legal obligations.

International Users

The S2F SIGNATURE website is presently intended for customers within the Republic of India.

Should access to our website become available internationally in the future, customers accessing the website from outside India acknowledge that they do so voluntarily and remain responsible for complying with all laws applicable in their own jurisdiction.

Nothing contained in these Terms shall be interpreted as submitting S2F SIGNATURE to the jurisdiction of any foreign court unless expressly required by applicable law.

Severability of Jurisdiction

If any provision relating to governing law or jurisdiction is determined by a court of competent authority to be invalid, unenforceable, or inconsistent with mandatory law, the remaining provisions of these Terms & Conditions shall continue in full force and effect to the maximum extent permitted by law.

Reservation of Rights

S2F SIGNATURE reserves all legal rights, remedies, and protections available under the laws of India.

Nothing contained in these Terms & Conditions shall limit or prejudice the Company's ability to seek interim relief, injunctive relief, equitable remedies, recovery of damages, or any other legal remedy available under applicable law before any court or authority having lawful jurisdiction.

By continuing to access or use the S2F SIGNATURE website, you acknowledge and agree that these Terms & Conditions shall be governed by the laws of India and that, subject to applicable law, the courts situated in Kolkata, West Bengal, India shall have exclusive jurisdiction over all disputes arising in connection with your relationship with S2F SIGNATURE.

20. Amendments & Updates to Terms & Conditions

S2F SIGNATURE is committed to continuously improving its products, services, website, operational practices, and customer experience. As our business evolves, it may become necessary to revise, update, modify, or replace these Terms & Conditions from time to time to reflect changes in applicable laws, regulatory requirements, business operations, technological developments, security standards, or commercial practices.

Accordingly, S2F SIGNATURE reserves the unrestricted right, at its sole discretion and subject to applicable law, to amend these Terms & Conditions at any time without prior individual notice to customers.

Right to Modify

S2F SIGNATURE may revise these Terms & Conditions for reasons including, but not limited to:

• Changes in applicable laws or governmental regulations.
  
• Judicial decisions or regulatory directives.
  
• Business expansion or operational restructuring.
  
• Introduction of new products, services, or website features.
  
• Changes in payment methods, delivery procedures, or customer service practices.
  
• Improvements to website functionality, cybersecurity, or technology infrastructure.
  
• Risk management, fraud prevention, or legal compliance requirements.
  
• Any other legitimate commercial, operational, or legal reason.

Effective Date

Unless otherwise expressly stated, any revised version of these Terms & Conditions shall become effective immediately upon its publication on the official S2F SIGNATURE website.

The "Last Updated" date displayed on the document shall indicate the date on which the most recent revision became effective.

Customer Responsibility

Customers are encouraged to review these Terms & Conditions periodically to remain informed of any updates or modifications.

Your continued access to or use of the S2F SIGNATURE website, or your continued purchase of our products or services after revised Terms & Conditions become effective, shall constitute your acknowledgement and acceptance of the updated Terms.

If you do not agree with any modification, you should discontinue use of the website and refrain from placing further orders.

Effect on Existing Orders

Unless expressly required by applicable law or specifically stated by S2F SIGNATURE, amendments to these Terms & Conditions shall apply prospectively.

Orders that have already been accepted and confirmed prior to the effective date of a revision shall generally continue to be governed by the Terms & Conditions that were in effect at the time of order confirmation, except where a change is required by law or where the revised provision expressly applies to ongoing obligations.

No Waiver of Rights

Any delay or failure by S2F SIGNATURE to exercise any right or enforce any provision contained within these Terms & Conditions shall not constitute a waiver of that right or provision.

Any waiver shall be effective only if expressly made in writing by an authorised representative of S2F SIGNATURE.

Reservation of Rights

S2F SIGNATURE reserves the absolute right to revise, supplement, replace, remove, or update any provision contained within these Terms & Conditions whenever reasonably necessary to protect the legitimate interests of the Company, its customers, its employees, its business partners, or to comply with applicable legal and regulatory requirements.

Nothing contained in this section shall affect any statutory rights that cannot lawfully be excluded or limited under the applicable laws of India.

By continuing to access or use the S2F SIGNATURE website after any revision becomes effective, you acknowledge that you have accepted the updated Terms & Conditions and agree to remain bound by their most current version as published on our official website.

21. Electronic Communications & Electronic Records

S2F SIGNATURE embraces modern digital communication methods to provide customers with an efficient, secure, and convenient shopping experience. By accessing our website, creating an account, placing an order, subscribing to our communications, or otherwise interacting with us electronically, you consent to receive communications from S2F SIGNATURE through electronic means, subject to applicable law.

Electronic Communications

You agree that S2F SIGNATURE may communicate with you electronically through one or more of the following channels:

• Email.
  
• SMS.
  
• WhatsApp Business (where available).
  
• Website notifications.
  
• Customer account notifications.
  
• Electronic invoices.
  
• Other digital communication methods introduced by S2F SIGNATURE from time to time.

Such communications may include order confirmations, invoices, shipping updates, payment notifications, customer service responses, policy updates, security alerts, legal notices, promotional communications (where permitted by applicable law), and other information relating to our products or services.

Electronic Records

To the fullest extent permitted under applicable law, all electronic records generated or maintained by S2F SIGNATURE, including but not limited to:

• Order confirmations.
  
• Payment confirmations.
  
• Tax invoices.
  
• Shipping records.
  
• Customer communications.
  
• Website logs.
  
• Transaction records.
  
• Electronic acknowledgements.
  
• Digital correspondence.

shall be considered valid business records and may be relied upon as evidence of the relevant transaction or communication.

Accuracy of Contact Information

Customers are responsible for ensuring that their registered email address, mobile number, and other contact details remain accurate and up to date.

S2F SIGNATURE shall not be responsible for any delay, failed delivery of communications, or inconvenience resulting from incorrect, outdated, incomplete, or inaccessible contact information provided by the customer.

Delivery of Electronic Notices

Any notice, confirmation, invoice, policy update, or other communication sent by S2F SIGNATURE to the email address, mobile number, or customer account provided by the customer shall be deemed delivered when it has been successfully transmitted by our systems, regardless of whether the customer has actually opened, read, or acknowledged the communication.

Customer Consent

By continuing to use the S2F SIGNATURE website, you expressly consent to receive electronic communications relating to your relationship with S2F SIGNATURE and acknowledge that such electronic communications satisfy any legal requirement that a communication, agreement, notice, disclosure, or other record be provided in writing, to the extent permitted under applicable law.

Reservation of Rights

S2F SIGNATURE reserves the right to introduce, modify, suspend, or discontinue any electronic communication channel or electronic record system whenever reasonably necessary for operational, technological, legal, regulatory, security, or business purposes.

Nothing contained in this section shall limit any statutory rights or legal protections available to customers under applicable law.

By using our website, you acknowledge that electronic communications form an integral part of your relationship with S2F SIGNATURE and agree to receive and rely upon such communications in accordance with these Terms & Conditions.

22. Severability

The provisions contained in these Terms & Conditions are intended to operate independently to the fullest extent permitted by applicable law.

If any provision, clause, sentence, paragraph, or part of these Terms & Conditions is determined by a court of competent jurisdiction or any other lawful authority to be invalid, unlawful, unenforceable, or contrary to applicable law, such determination shall apply only to the specific provision or portion so affected and only to the extent necessary to comply with the applicable law.

Independent Operation

Any provision found to be invalid or unenforceable shall, to the maximum extent legally permissible, be interpreted and applied in a manner that most closely reflects the original commercial purpose and legal intent of the affected provision.

Where such interpretation is not legally possible, the affected provision shall be deemed severed from these Terms & Conditions without affecting the validity, legality, enforceability, or continued operation of the remaining provisions.

Continuity of the Agreement

The remaining provisions of these Terms & Conditions shall continue in full force and effect and shall remain valid, binding, and enforceable as though the invalid or unenforceable provision had never formed part of these Terms.

No invalidity or unenforceability affecting one provision shall invalidate or impair any other provision contained within these Terms & Conditions.

Compliance with Applicable Law

Where any provision is required to be modified in order to comply with mandatory legal requirements, such provision shall be interpreted or adjusted only to the minimum extent necessary to achieve compliance while preserving, as far as reasonably possible, the original intent and commercial purpose of these Terms & Conditions.

Nothing contained in this section shall be interpreted as limiting or excluding any statutory rights or protections that cannot lawfully be waived under the applicable laws of India.

Preservation of Rights

The invalidity, illegality, or unenforceability of any individual provision shall not prejudice, diminish, or otherwise affect the rights, obligations, protections, remedies, or liabilities of either S2F SIGNATURE or the customer under the remaining provisions of these Terms & Conditions.

Both parties acknowledge and agree that these Terms have been drafted so that each provision is legally independent and capable of operating separately where necessary.

Reservation of Rights

S2F SIGNATURE reserves the right, where reasonably necessary and permitted by applicable law, to replace, revise, or amend any provision that is determined to be invalid, unlawful, or unenforceable with a valid and enforceable provision that most closely reflects the original legal intent and commercial purpose of the affected provision.

By continuing to access or use the S2F SIGNATURE website, you acknowledge and agree that if any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to govern your relationship with S2F SIGNATURE to the fullest extent permitted by applicable law.

23. Entire Agreement & No Waiver

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies, notices, guidelines, or legal documents expressly incorporated by reference and published on the official S2F SIGNATURE website, constitute the complete and entire agreement between you and S2F SIGNATURE regarding your access to and use of our website, products, and services.

These Terms supersede and replace all previous understandings, communications, discussions, negotiations, representations, proposals, or agreements, whether oral or written, relating to the same subject matter, except where otherwise expressly agreed in writing by an authorised representative of S2F SIGNATURE.

Entire Agreement

By accessing or using the S2F SIGNATURE website, you acknowledge that you have not relied upon any statement, representation, promise, warranty, or assurance other than those expressly set out in these Terms & Conditions and the policies incorporated herein.

No employee, distributor, reseller, courier partner, service provider, representative, or other third party shall have authority to modify, vary, or waive any provision of these Terms unless such modification has been expressly authorised in writing by S2F SIGNATURE.

No Waiver

Any delay, omission, or failure by S2F SIGNATURE to exercise, enforce, or insist upon any right, remedy, power, privilege, or provision contained in these Terms & Conditions shall not constitute a waiver of that right, remedy, power, privilege, or provision.

Similarly, any partial exercise of a right or remedy shall not prevent any future or additional exercise of that right or any other right available under these Terms or applicable law.

Written Waivers Only

No waiver of any provision contained in these Terms & Conditions shall be valid or legally effective unless it is expressly made in writing and signed or otherwise formally authorised by an authorised representative of S2F SIGNATURE.

Any waiver granted in a particular instance shall apply only to the specific matter for which it is expressly given and shall not operate as a continuing or general waiver of any other provision, right, obligation, or future circumstance.

Survival of Rights

All rights, protections, limitations of liability, intellectual property rights, indemnities, disclaimers, dispute resolution provisions, governing law clauses, and any other provisions which by their nature are intended to survive shall continue in full force and effect even after completion of an order, cancellation of an order, termination of an account, discontinuation of website access, or expiration of the relationship between you and S2F SIGNATURE.

Reservation of Rights

S2F SIGNATURE expressly reserves all rights, remedies, powers, privileges, and legal protections available under these Terms & Conditions and under applicable law.

Nothing contained in these Terms shall be interpreted as limiting or prejudicing any legal remedy available to S2F SIGNATURE under the laws of India.

By continuing to access or use the S2F SIGNATURE website, you acknowledge and agree that these Terms & Conditions, together with all policies expressly incorporated by reference, represent the complete and exclusive agreement governing your relationship with S2F SIGNATURE, and that no waiver shall be effective except in the manner expressly provided herein.

24. Assignment & Transfer of Rights

These Terms & Conditions are entered into between S2F SIGNATURE, operated by SHUMAILA TEA, and the customer personally. The rights, obligations, and responsibilities arising under these Terms are intended to govern the relationship between the parties and shall remain binding upon them and their respective lawful successors and permitted assigns.

Assignment by the Customer

The customer shall not assign, transfer, delegate, sublicense, novate, or otherwise dispose of any rights, obligations, benefits, or interests arising under these Terms & Conditions, whether voluntarily, involuntarily, by operation of law, or otherwise, without the prior written consent of S2F SIGNATURE.

Any purported assignment or transfer made without such written consent shall be deemed void to the fullest extent permitted by applicable law.

Assignment by S2F SIGNATURE

S2F SIGNATURE reserves the unrestricted right to assign, transfer, delegate, novate, subcontract, or otherwise transfer any or all of its rights, obligations, interests, assets, or responsibilities under these Terms & Conditions to:

• Any parent, subsidiary, affiliate, or associated entity.
  
• Any successor business.
  
• A purchaser of the business or its assets.
  
• Any entity resulting from a merger, acquisition, amalgamation, restructuring, reorganisation, or corporate succession.
  
• Any authorised service provider performing specific operational functions on behalf of S2F SIGNATURE.

Such assignment or transfer shall not adversely affect any mandatory statutory rights available to customers under applicable law.

Business Reorganisation

In the event of any merger, acquisition, business restructuring, conversion of business entity, sale of assets, succession, or any similar corporate transaction involving SHUMAILA TEA or the S2F SIGNATURE brand, these Terms & Conditions shall continue to remain valid and enforceable and shall automatically benefit and bind the lawful successor or transferee, unless otherwise required by applicable law.

No Third-Party Rights

Except where expressly provided under these Terms or required by applicable law, nothing contained herein shall confer upon any third party any legal right, benefit, remedy, claim, or entitlement against S2F SIGNATURE.

No person or entity who is not a party to these Terms & Conditions shall have any right to enforce any provision contained herein solely by virtue of receiving an indirect benefit.

Continuing Effect

Any lawful assignment, transfer, succession, delegation, or business reorganisation carried out by S2F SIGNATURE shall not affect the validity, enforceability, continuity, or legal effect of these Terms & Conditions.

All obligations that, by their nature, are intended to survive shall continue to remain binding upon both the customer and S2F SIGNATURE, including their respective lawful successors and permitted assigns.

Reservation of Rights

S2F SIGNATURE expressly reserves all rights available under applicable law relating to corporate restructuring, succession, assignment, delegation, outsourcing, or transfer of business operations.

Nothing contained in this section shall be interpreted as restricting the legitimate commercial, operational, or legal flexibility of S2F SIGNATURE, provided that such actions remain consistent with applicable laws and do not unlawfully prejudice the statutory rights of customers.

By accessing or using the S2F SIGNATURE website, you acknowledge and agree that these Terms & Conditions shall remain binding upon you and, where applicable, the lawful successors and permitted assigns of S2F SIGNATURE in accordance with this section.

25. Language & Interpretation

These Terms & Conditions have been carefully prepared in the English language to promote clarity, consistency, and legal certainty. All provisions contained herein shall be interpreted in a fair, reasonable, and commercially sensible manner, consistent with their plain meaning, the overall purpose of these Terms, and the applicable laws of the Republic of India.

Official Language

The official and legally controlling version of these Terms & Conditions shall be the English version published on the official S2F SIGNATURE website.

Any translation of these Terms into another language is provided solely for customer convenience and ease of understanding.

In the event of any inconsistency, ambiguity, conflict, omission, or difference in interpretation between the English version and any translated version, the English version shall prevail to the fullest extent permitted by applicable law.

Interpretation Principles

Unless the context expressly requires otherwise:

• References to the singular shall include the plural, and references to the plural shall include the singular.
  
• Words importing one gender shall include all genders.
  
• References to a "person" include an individual, sole proprietorship, partnership, company, corporation, trust, association, governmental authority, or any other legal entity.
  
• References to statutes, regulations, or legal provisions include any amendments, modifications, replacements, or re-enactments thereof.
  
• The words "including," "includes," and "such as" shall be interpreted as meaning "including, without limitation."

Headings

The titles, headings, section numbers, and sub-headings contained in these Terms & Conditions are included solely for convenience of reference.

They shall not affect, limit, expand, or otherwise influence the interpretation, meaning, scope, or legal effect of any provision contained within these Terms.

Good Faith Interpretation

These Terms & Conditions shall be interpreted in good faith and in a manner that gives effect to their intended commercial purpose while maintaining fairness, legal certainty, and compliance with applicable law.

No provision shall be interpreted against S2F SIGNATURE solely because these Terms were drafted by or on behalf of the Company.

Consistency with Applicable Law

Where any provision is capable of more than one reasonable interpretation, the interpretation that most closely complies with applicable law and preserves the validity and enforceability of these Terms & Conditions shall, to the fullest extent permitted by law, be preferred.

Nothing contained in this section shall prejudice or restrict any mandatory statutory rights available to customers under applicable law.

Reservation of Rights

S2F SIGNATURE reserves the right to clarify, revise, update, or improve the wording, structure, terminology, formatting, or presentation of these Terms & Conditions from time to time, provided that such changes are made in accordance with applicable law and the provisions relating to amendments contained elsewhere in these Terms.

Any such clarification or editorial revision shall not, by itself, alter the legal rights or obligations of either party unless expressly stated.

Final Interpretation

By accessing or using the S2F SIGNATURE website, you acknowledge and agree that these Terms & Conditions shall be interpreted in accordance with this section and that every provision shall, wherever reasonably possible, be given full legal effect in a manner consistent with the legitimate interests of both you and S2F SIGNATURE and with the applicable laws of India.

26. Contact Information

At S2F SIGNATURE, we believe that exceptional customer service is an essential part of delivering a premium brand experience. If you have any questions regarding these Terms & Conditions, our products, your orders, our policies, or any aspect of our services, we encourage you to contact us through our official communication channels.

Our Customer Support team is committed to responding to genuine enquiries with professionalism, transparency, and efficiency during our normal business hours.

Official Business Details

Company Name: SHUMAILA TEA

Brand Name: S2F SIGNATURE

Registered & Principal Place of Business:

23, Harinbari Lane, 2nd Floor,
Kolkata – 700073,
West Bengal, India

Official Customer Support & Business Email:

hello@s2fsignature.com

Official Customer Support Phone / WhatsApp:

+91 84208 68787

Business Hours:

Monday to Saturday
10:00 AM – 6:00 PM (Indian Standard Time)

Closed on Sundays and notified public holidays unless otherwise announced.

Customer Communication

Customers are requested to communicate only through the official contact details published on the S2F SIGNATURE website.

S2F SIGNATURE shall not be responsible for any communication, payment request, representation, instruction, commitment, or transaction initiated through unofficial, unauthorised, or fraudulent email addresses, telephone numbers, websites, social media accounts, or any other communication channels falsely claiming to represent our Company.

For your own security, customers should never disclose passwords, One-Time Passwords (OTPs), banking credentials, UPI PINs, card verification details, or any confidential financial information to any individual claiming to represent S2F SIGNATURE.

Customer Support Services

Our Customer Support team is available to assist customers with matters including, but not limited to:

• Order enquiries and order status.
  
• Shipping and delivery assistance.
  
• Returns, replacements, and refunds.
  
• Product information and brewing guidance.
  
• Payment-related enquiries.
  
• Website or technical support.
  
• Privacy and policy-related questions.
  
• General customer assistance.

To enable prompt resolution, customers may be requested to provide their Order Number, registered email address, contact details, invoice, photographs, videos, or any other information reasonably necessary to verify and process the enquiry.

Official Communications

Official notices, legal updates, policy revisions, customer announcements, promotional communications, or service notifications issued by S2F SIGNATURE shall be considered authentic only when communicated through:

• The official S2F SIGNATURE website.
  
• The official email address: hello@s2fsignature.com
  
• The official Customer Support number: +91 84208 68787
  
• Our officially authorised WhatsApp Business account (where applicable).
  
• Official SMS communications.
  
• Official social media accounts expressly identified as belonging to S2F SIGNATURE.

Customers are advised to disregard any communication originating from unauthorised or suspicious sources and to immediately report any suspected impersonation or fraudulent activity to S2F SIGNATURE.

Reservation of Rights

S2F SIGNATURE reserves the right to update, replace, modify, or discontinue its contact details, customer support channels, communication procedures, business hours, or operational processes whenever reasonably necessary for legal, regulatory, operational, technological, security, or business purposes.

The most recent contact information published on the official S2F SIGNATURE website shall prevail.

Final Acknowledgement

By accessing or using the S2F SIGNATURE website, creating an account, placing an order, or otherwise engaging with our products or services, you acknowledge that you have carefully read, understood, and agreed to be bound by these Terms & Conditions together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and all other policies incorporated herein by reference.

These Terms & Conditions constitute the complete legal agreement governing your relationship with SHUMAILA TEA, operating under the premium brand S2F SIGNATURE.

We sincerely appreciate the confidence you place in S2F SIGNATURE and remain committed to serving you with uncompromising quality, authenticity, integrity, and excellence in every cup.